Derek Lockwood
Avondale
Summary
Professional attitude and experienced with multiple years of customer service, through school and work. Capable of handling fast-paced and high stress work environments. Efficient at handling multiple customers and tasks at once. Comfortable with working alone and with a team to accomplish tasks in a meaningful and expected manner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Drury Inn & Suites
07.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Volunteer Forum & Game Moderation
Vertigo Games
09.2019 - 11.2021
- Moderated forums and handled complaints
- Organized in-game events, sales, and recorded community feedback
- Volunteered position, worked directly with developers
Barista
Starbucks
07.2018 - 09.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Education
Hotel And Restaurant Management - Hospitality And Kitchen Operations Management
Northern Arizona University
Flagstaff, AZ05.2022
Skills
- General knowledge of POS systems
- Suggestive selling
- Customer service experience
- Very knowledgeable in technology
- Good with communication and time management
- Works well under stress and efficient in problem solving
Certification
- ServSafe
Timeline
Bartender
Drury Inn & Suites
07.2022 - 05.2023
Volunteer Forum & Game Moderation
Vertigo Games
09.2019 - 11.2021
Barista
Starbucks
07.2018 - 09.2019
Hotel And Restaurant Management - Hospitality And Kitchen Operations Management
Northern Arizona University
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