DERON LAWRENCE
Customer Service Advisor
Glendale,AZ
Summary
My passion for sales began in fourth grade, selling rocks collected on a road trip door-to-door. By middle school my hustle had become collecting lost golf balls and selling them back to golfers. When mountain biking became a hobby in high school, professional racing and then sponsorship followed two years later. After being offered a spot on the national team, it became apparent this drive and focus could be better applied to more lucrative endeavors.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Advisor
Cobblestone Auto Spa
Glendale, AZ
04.2025 - Current
- Solved customer challenges by offering relevant products and services.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Camelback Toyota
Phoenix, AZ
09.2024 - 01.2025
- Successfully completed the Berskshire Hathaway Automotive Professional Development course for Sales Excellence, which focuses on responding to objections effectively and building relationships that last beyond the initial sale.
- After completing the course, we were encouraged to connect with customers, ask the right questions and truly understand their needs.
- Guiding customers fluently through the buying process is what has enabled this high volume dealership to maintain consistently excellent sales.
Partner
Landscaping Rise LLC
Tucson, Arizona
08.2023 - 03.2024
- Company Overview: a digital marketing agency designed specifically for landscapers.
- Co-founder of Landscaping Rise, a digital marketing agency designed specifically for landscapers.
- We help landscaping companies grow their online presence, close more clients, and we teach them how to do it.
- My roles have involved everything from client acquisition and retention, as well as managing marketing campaigns, SEO, and social media outreach for our clients.
- A digital marketing agency designed specifically for landscapers.
Sales Consultant
Tucson Endurance
Tucson, Arizona
10.2022 - 07.2023
- Already confident in bicycle sales, this position offered exceptional flexibility upselling accessories and upgrades.
- I was working here while racing full time and got an offer to join the National Mountain Bike team, this would have put me in contention for the 2028 Olympic team.
- The decision to step away from the sport was exceptionally difficult, but after speaking with various olympians and seeing the long-term results I knew my energy would be utilized in the business world.
- I sold my bikes, and I started my first business, LandscapingRise.com.
Sales Consultant
Waterway Carwash
Saint Louis, MO
11.2021 - 08.2022
- Initially washing cars, but stayed late selling carwash memberships to customers at our gas pumps.
- Promoted after four weeks to Sales Consultant and at the end of that month, recognized as Employee of the Month.
- Though consistently successful at selling the highest level memberships, I accepted a professional cycling contract and left the position to train full-time.
Sales Consultant/Mechanic
Louisville Cyclery
Louisville, Colorado
01.2020 - 07.2021
- Hired as a mechanic, my first successful sale was made from the service department.
- From that week, I earned a spot on the sales team and sold seven bikes in my first day.
- This was when I really knew my future was in sales.
Education
Diploma -
Lindbergh High School
Saint Louis, Mo12.2021
Skills
Call center operations
Customer service excellence
Customer relations
Follow-up calls
Sales proficiency
KPI monitoring
CRM software
Education And Awards
- Lindbergh High School, Diploma, Class of 2022, Graduated in three years
- Missouri State Champion, Cyclocross
- Employee Of The Month, Waterway Carwash
Timeline
Customer Service Advisor
Cobblestone Auto Spa
04.2025 - Current
Sales Associate
Camelback Toyota
09.2024 - 01.2025
Partner
Landscaping Rise LLC
08.2023 - 03.2024
Sales Consultant
Tucson Endurance
10.2022 - 07.2023
Sales Consultant
Waterway Carwash
11.2021 - 08.2022
Sales Consultant/Mechanic
Louisville Cyclery
01.2020 - 07.2021
Diploma -
Lindbergh High School
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