- I like working with my hands and fixing things
- Video Gaming
- Music
- Auto Repair/Restoration
- Road Trips
Derrick Workman
Phoenix
Summary
Dynamic Delivery Coordinator with expertise in delivery tracking and complaint handling at Lowes. Proven ability to enhance customer satisfaction through effective communication and timely updates. Skilled in merchandise inspections and conflict resolution, consistently achieving on-time deliveries while fostering strong client relationships. Committed to professionalism and self-motivation in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Delivery Coordinator
Lowes
01.2013 - 03.2025
- Inspected merchandise for damage and accuracy against order documents.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Followed company policies and procedures during shift.
- Reported customer questions, issues and complaints to management.
- Verified load against delivery ticket before beginning every shift.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Delivery Driver
Lowes Home Improvment
01.2013 - 03.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Garden Center Associate
LOWES
01.2013 - 03.2025
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Contributed to increased customer loyalty through personalized recommendations and attentive service.
- Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
- Enhanced customer satisfaction by providing knowledgeable assistance in plant selection and care.
- Assisted customers with loading purchases, ensuring a seamless shopping experience.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Boulder Creek High School
Anthem05-2010
Skills
- Delivery tracking
- Complaint handling
- Schedule coordination
- Merchandise inspections
- Forklift operation
- Decision-making
- Professionalism
- Written communication
- Task delegation
- Self motivation
- Effective communication
- Conflict resolution
Interests
Timeline
Delivery Coordinator
Lowes
01.2013 - 03.2025
Delivery Driver
Lowes Home Improvment
01.2013 - 03.2025
Garden Center Associate
LOWES
01.2013 - 03.2025
High School Diploma -
Boulder Creek High School
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