Desanae Jove
Tucson
Summary
I’m a hardworking professional with experience in assisting all age groups by responding to requests and finding appropriate solutions to issues. I always demonstrate a positive attitude and adapt to any situation. I have strong attention to detail along with terrific telephone and email etiquette. I have experience in customer relations, record keeping and problem-solving. I am outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
6
6
years of professional experience
Work History
School Monitor
Marshall Elementary
Tucson
02.2026 - Current
- Monitored student behavior during recess and lunch to ensure safety and positive interactions.
- Implemented school rules to maintain a secure environment for all students.
- Assisted teachers with classroom management and student engagement.
- Helped students with conflict resolution during playtime activities.
Customer Service Representative
GEICO
Tucson
03.2025 - 01.2026
- Addressed customer complaints using effective communication and problem-solving skills, leading to quicker resolutions.
- Delivered knowledgeable and friendly service to resolve issues, fostering high customer satisfaction.
- Handled high-volume calls, ensuring professionalism and patience to enhance customer experience.
- Utilized multiple software systems for tracking customer interactions and updates.
Membership Specialist/Front Desk Receptionist
Codac Health, Recovery And Wellness
Tucson
09.2023 - 02.2025
- Facilitated member enrollment, ensuring accurate and up-to-date membership records.
- Assisted members with inquiries, providing clear information on services and benefits.
- Managed appointment scheduling, optimizing use of electronic health record system.
- Verified insurance information and collected patient co-pays efficiently.
- Maintained patient confidentiality and adhered to HIPAA regulations diligently.
- Organized medical records and updated patient information accurately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Assistant Manager
Rancho Rustico Restaurant
Tucson
02.2020 - 09.2023
- Supervised daily restaurant operations, ensuring smooth service and high customer satisfaction.
- Trained and mentored staff on best practices for food preparation and customer service, fostering a knowledgeable team.
- Coordinated staff schedules to optimize coverage during peak service hours.
- Handled customer inquiries and resolved issues, improving overall dining experience.
Education
Associate of Arts - Psychology
Pima Community College
Tucson, AZ 01.2026 - 05.2026
Andrada Polytechnic High School
Tucson, AZSkills
- Conflict resolution
- De-escalation techniques
- Customer service
- Team collaboration
- Appointment scheduling
- Multitasking and organization
- Record keeping
- Data confidentiality
- Data entry
- Cash handling
- File management
- Hospitality best practices
- Problem solving
- Professionalism and ethics
- Patience and empathy
Timeline
School Monitor
Marshall Elementary
02.2026 - Current
Associate of Arts - Psychology
Pima Community College
01.2026 - 05.2026
Customer Service Representative
GEICO
03.2025 - 01.2026
Membership Specialist/Front Desk Receptionist
Codac Health, Recovery And Wellness
09.2023 - 02.2025
Assistant Manager
Rancho Rustico Restaurant
02.2020 - 09.2023
Andrada Polytechnic High School