Desarey Carbajal
Huachuca city
Summary
Dynamic and results-driven professional with a friendly demeanor and strong problem-solving skills, honed at Copper Queen Hotel. Proven ability to enhance customer satisfaction through effective teamwork and collaboration, while maintaining high standards in food preparation and service. Committed to delivering quality results in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Prep/ Dish
Copper Queen Hotel
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cook/ Prep/ Dish
Sunny Delights
10.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained efficient meal production for prompt peak hour service.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Assistant Manager
Dollar General
01.2024 - 08.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Established team priorities, maintained schedules and monitored performance.
Day Stocker
Frys Food
11.2020 - 04.2022
- Unloaded arriving product stock and moved to store display areas.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Customer Service Representative
Giant
03.2017 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
Tow Operator
All State
07.2015 - 06.2017
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Organized dispatch records and paperwork for seamless daily operations and accurate billing processes.
- Collaborated with local law enforcement agencies for accident scene management and vehicle recovery operations.
- Performed emergency winch-outs during inclement weather conditions, demonstrating expertise in off-road recovery techniques.
Customer Service Lead
Super Stop
04.2007 - 11.2015
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
Education
G.e.d -
Bisbee High
Bisbee, AZSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Assistant Manager
Dollar General
01.2024 - 08.2025
Cook/ Prep/ Dish
Sunny Delights
10.2022 - Current
Day Stocker
Frys Food
11.2020 - 04.2022
Customer Service Representative
Giant
03.2017 - 09.2020
Tow Operator
All State
07.2015 - 06.2017
Customer Service Lead
Super Stop
04.2007 - 11.2015
Prep/ Dish
Copper Queen Hotel
G.e.d -
Bisbee High
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