Desari Markham
Tucson
Summary
Dynamic Store Manager with a proven track record, excelling in inventory management and customer service. Adept at fostering a positive work culture and driving operational excellence, I leverage strong communication and conflict management skills to enhance team performance and customer satisfaction. Committed to achieving results and optimizing store operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Angies Food Concepts
Tucson
09.2024 - Current
- Implemented promotional strategies that increased product visibility, driving customer engagement and sales.
- Developed schedules that maximized staff availability during peak hours to ensure customer service needs were met.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to identify operational improvements, enhancing overall customer satisfaction.
- Ensured compliance with health and safety regulations in food preparation.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Store Manager
Salad And Go
Tucson
11.2022 - 09.2024
- Established and upheld culture standards that fostered a positive work environment in the busiest location in Tucson.
- Managed daily store operations and ensured efficient workflow.
- Supervised staff, providing training and support to enhance performance.
- Organized inventory management and maintained stock levels effectively.
Store Manager
Sonic Drive-In
Tucson
07.2018 - 09.2022
- Manage all aspects of store operations, conduct inventory, labor, forecasting, and lead initiatives to improve customer service.
- Managed KPI performance to achieve company metrics.
- Hired and trained employees to enhance team performance.
- Established work culture of accountability, driving operational excellence and improving staffing coverage and team morale.
- Ensured compliance with health and food safety regulations to maintain store standards.
- Manage day-to-day operations including scheduling, payroll, and training assignments.
Carhop
Sonic Drive-In
Oak Grove
05.2017 - 04.2018
- Took and processed orders accurately on headset, ensuring timely service for guests.
- Prepared a variety of beverages and desserts for guests in a fast-paced environment.
- Checked orders for accuracy and completeness before serving, enhancing guest satisfaction.
- Delivered food directly to guests' cars, providing efficient and friendly service during transactions.
Shift Manager
Chicken Exit
Clarksville
08.2016 - 04.2017
- Coordinated with owner to develop employee schedules that ensured adequate staffing.
- Supported team members in daily operations during owner's absence.
- Processed customer orders and completed transactions efficiently.
- Assisted kitchen staff in food preparation during busy periods.
- Maintained lobby cleanliness to enhance guest experience.
Skills
- Inventory management
- Customer service
- Problem solving
- Conflict management
- Time management
- Detail oriented
- Reliable
- Quick learner
- Communication
- Friendly and positive
Certification
Serv Safe, 08/01/22
Timeline
Store Manager
Angies Food Concepts
09.2024 - Current
Store Manager
Salad And Go
11.2022 - 09.2024
Store Manager
Sonic Drive-In
07.2018 - 09.2022
Carhop
Sonic Drive-In
05.2017 - 04.2018
Shift Manager
Chicken Exit
08.2016 - 04.2017