Quickbooks
Deserae Strong
Surprise,AZ
Summary
Skilled customer service representative and data entry analyst. I bring a strong combination of analytical and technical skills to the table. With experience in handling complex data sets, I can deliver accurate and efficient data entry while maintaining a high level of quality control. My proficiency in various software programs and exceptional organizational skills make me an asset to any team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Training Coordinator
Salesforce
01.2023 - 05.2023
- Worked remotely handling customer inquiries, complaints, or feedback
- Created quotes, invoices and order forms for customers and account executives
- Identified customer needs and offered appropriate solutions
- Collaborated closely with other departments such as sales, marketing, and technical support to ensure that customer needs were met, and issues were resolved in a timely and efficient manner
- Used Salesforce and Tableau to design training for 3-5 employees and increase company retention and productivity rates 75%.
Call Center Agent
Aspen Dental Management
03.2021 - 12.2022
- Handled customers by identifying needs, gaining trust, approaching complex situations, and resolving problems to maximize efficiency
- Delivered fast, friendly service for routine questions and complaints
- Met and exceeded call speed and accuracy on a consistent basis
- Managed a high-volume of inbound and outbound calls
- Offered key information regarding products and services to encourage informed decision-making
- Reviewed files, records, and quickly addressed problems
- Asked questions to determine service needs and accurately input information into system
Customer Service Representative
Volta Guard-O-Matic
01.2018 - 01.2019
- Educated customers on pricing opportunities and company offerings
- Tracked requests, problems, and solutions
- Provided outstanding customer service by attending to concerns and developing solutions
- Determined service needs and input information into system
- Informed customers about billing procedures and processed payments
- Set up new customer accounts
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability
Education
High School Diploma -
Mayfair High School
Lakewood06-2018
Skills
- New program development
- Learning management systems
- Project management
- Schedule management
- Customer communications
- Quality assurance
- Data entry
- Appointment setting
- Documentation and reporting
- Account updating
- CRM software
- Call handling
- Payment processing
- Collecting information
- Document processing
- Proofreading
- Database management
Certification
Quickbooks
Software
Timeline
Training Coordinator
Salesforce
01.2023 - 05.2023
Call Center Agent
Aspen Dental Management
03.2021 - 12.2022
Customer Service Representative
Volta Guard-O-Matic
01.2018 - 01.2019
High School Diploma -
Mayfair High School
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