Desiree Ferro-Mckelvy
Tucson
Summary
Customer-focused professional with 3+ years of experience in retail and fool service, including leadership as an Assistant Manager. Skilled in cash handling, inventory management, customer resolution, and team support. I take pride in being reliable, detail-oriented, and adaptable in fast-paced environments and work best in roles that value communication, organization, and multitasking. Open to new opportunities for growth
Overview
4
4
years of professional experience
Work History
Assistant Manager/ Sales Associate
24/7 Smoke Shop
09.2021 - 01.2025
- Trained and mentored staff on product knowledge and customer service best practices.
- Resolved customer inquiries and complaints, improving overall shopping experience.
- Created promotional displays to increase product visibility and drive sales.
- Conducted regular inventory checks and placed orders for supplies as needed.
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.
- Oversaw cash handling procedures, including handling registers, making bank deposits, and reconciling daily sales reports.
Line Cook
Denny's
05.2021 - 09.2021
- Worked quickly and flexibly to keep up with high volume of food orders per shift.
- Collaborated easily with a mixture of personalities in a high pressure environment.
- Produced consistent results by memorizing recipes, portion sizes, and plating techniques.
- Restocked and prepared stations to support kitchen operations.
- Maintained cleanliness and organization of kitchen workstations, adhering to health and safety regulations.
Education
High School Diploma -
COMPASS HIGH SCHOOL
TUCSON, AZ05-2020
Skills
- Money handling
- Verbal and written communication
- Problem-solving
- Inventory management
- Customer service
- Multitasking and organization
- Budgeting and finance
- Scheduling and planning
- Time management
- Adaptability
- Self motivation
Accomplishments
- Finished all high school credits early and performed the National Anthem for my graduating class
- Built positive relationships with repeat customers as well as bringing new customers in
- Helped increase store revenue through effective upselling
LANGUAGES
English - native
Timeline
Assistant Manager/ Sales Associate
24/7 Smoke Shop
09.2021 - 01.2025
Line Cook
Denny's
05.2021 - 09.2021
High School Diploma -
COMPASS HIGH SCHOOL