Deshan Aguirre
Glendale
Summary
Dedicated professional with extensive experience in security and customer service, notably at Mesa Public Schools. Proven ability in incident documentation and public safety awareness, complemented by strong problem-solving skills. Recognized for maintaining high standards in stressful situations, ensuring safety and satisfaction in every interaction.
Overview
5
5
years of professional experience
Work History
Security Monitor
Mesa Public Schools
01.2025 - Current
- Supported event planning teams by ensuring adequate security measures were in place for large-scale gatherings.
- Checked and verified photo identification prior to granting facility access.
- Participated in staff meetings, special events, and professional development activities.
- Detected suspicious behavior through vigilant observation, preventing potential threats or breaches.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Driver
Amazon
04.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Warehouse Associate
Target
02.2022 - 03.2024
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed regular cycle counts to maintain accurate inventory records.
- Consistently lifted materials weighing as much as 50-80 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Customer Service Representative
Dish Network Corp
01.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
High School Diploma -
Sierra Linda
Phoenix, AZ05-2014
Skills
- Observation
- CCTV monitoring
- Public safety awareness
- Patrolling techniques
- Physical fitness
- Health and safety compliance
- Stress tolerance
- Incident documentation
- Building inspection
- Detail orientation
- Teamwork
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Problem-solving abilities
Timeline
Security Monitor
Mesa Public Schools
01.2025 - Current
Driver
Amazon
04.2024 - Current
Warehouse Associate
Target
02.2022 - 03.2024
Customer Service Representative
Dish Network Corp
01.2020 - 01.2022
High School Diploma -
Sierra Linda
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