Desirae Berry
Tucson
Summary
Dynamic Administrative Assistant with a proven track record at Desert European Motorcars, excelling in customer service and meticulous record-keeping. Adept at database management and professional communication, I enhanced office efficiency and strengthened client relationships, ensuring timely invoice processing and effective calendar management for executives.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Desert European Motorcars
01.2007 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Warranty Clerk
Mercedes Benz of Tucson
01.2006 - 01.2007
- Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
- Provided exceptional customer service by promptly addressing inquiries relating to warranties or service contracts.
- Coordinated shipping arrangements for replacement parts or products covered under warranty programs.
- Monitored inventory levels to ensure availability of parts needed for prompt resolution of warranty claims.
- Managed a high volume of incoming calls from customers, addressing concerns regarding warranties and service agreements.
- Collaborated with service technicians to diagnose issues and determine eligibility for warranty coverage.
- Played an integral role in improving the organization''s reputation through diligent work ethic, a commitment to excellence in handling customer concerns, and effective problem-solving abilities.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
New and Used Car Sales
Saturn of Tucson
01.2004 - 01.2006
- Successfully launched new products, driving sales growth and brand recognition.
- Managed performance for dealerships for new and used cars, spare parts and service departments.
- Implemented innovative sales tactics to penetrate new markets, expanding the company''s geographical reach.
- Used information gained from engaging with guests to convert guests and drive sales.
- Supported sales team in acquiring new business by providing timely underwriting decisions and maintaining positive relationships with brokers and agents.
- Boosted sales revenue by developing new business leads and maintaining long-term partnerships with existing clients.
- Organized dealership events and promotions to attract potential customers and boost new car sales.
- Facilitated successful promotional events within the store that increased awareness of new products and boosted sales revenue.
Education
No Degree - Accounting And Finance
University of Arizona/Eller College of Management
Tucson, AZ12-2025
Associate of Applied Science - Business Administration And Management
Pima Community College
Tucson, AZ12-2022
Skills
- Financial analysis
- Data entry
- Customer service
- Database management
- Record keeping
- Office administration
- Invoice processing
- Computer skills
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Customer relations
- Clerical support
- Documentation and recordkeeping
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Verbal communication
- Data organization
- Records management
- Professional and mature
- Filing and data archiving
- Relationship building
- Mail handling
- Microsoft PowerPoint
- Meticulous attention to detail
- Data management
- Spreadsheets
- Data collection
- Multi-line phone systems
- Multi-line phone proficiency
- Confidential document control
- Bookkeeping
- Business administration
- Purchase orders organization
- Employee timesheet processing
- Payroll and budgeting
- Expense reporting
- Inventory systems
- Reception oversight
Timeline
Administrative Assistant
Desert European Motorcars
01.2007 - 01.2019
Warranty Clerk
Mercedes Benz of Tucson
01.2006 - 01.2007
New and Used Car Sales
Saturn of Tucson
01.2004 - 01.2006
No Degree - Accounting And Finance
University of Arizona/Eller College of Management
Associate of Applied Science - Business Administration And Management
Pima Community College
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