Desirae Sorensen
Phoenix
Summary
Driven Operations Manager with a focus on optimizing workflows, enhancing stakeholder experiences, and managing resources to support efficient service delivery. Skilled in strategic planning, cross-departmental collaboration, while aiming to advance organizational goals and uphold business excellence.
Overview
7
7
years of professional experience
Work History
Operations Manager
Arion Care Solutions, LLC
01.2024 - Current
- Manage workflows and establish SOPs to ensure efficient service delivery aligned with company standards.
- Strategically allocate resources and proactively address risks.
- Improve client services through feedback processes and oversee community engagement to reach target populations.
- Collaborate with staff to improve systems and identify automation opportunities for enhanced efficiency in reporting and data management.
- Develop operational strategies with leadership and coordinate with various departments to achieve project goals and support the company mission.
- Supervise operations staff and guide employee performance to meet project expectations and deadlines.
Executive Administrator
Arion Care Solutions, LLC
04.2023 - 12.2023
- Analyze data from business intelligence software and reports to ensure compliance with state regulations
- Create Excel documents with metrics data and present findings to stakeholders for best utilization of resources
- Suggest technical solutions to improve operations and track data of performance for further use
- Collaborate with internal stakeholders on diverse projects using complex online database and MS Office Suite applications
- Engage in multiple projects simultaneously, while being available to support as needed
- Use communication and interpersonal skills to build and grow business relationships with diverse stakeholders
Coordinator III
Grand Canyon University
04.2020 - 04.2023
- Applied problem-solving skills to analyze and resolve issues that impacted business operations and goal achievement.
- Improved business direction by prioritizing stakeholder needs and implemented changes based on feedback.
- Tracked and analyzed operations data for development
- Managed the logistics of department project planning and engagement via events and social media.
Admissions Counselor II
Grand Canyon Education
12.2017 - 03.2020
- Utilized CRM, CampusVue, and Web Reports databases to track student progress through enrollment cycle in order to meet monthly benchmarks.
- Established and nurtured relationships with diverse stakeholders - school administrators, educators, community leaders, prospective students and families.
- Recruited high school students nationally by presenting to and engaging with stakeholders - traveled monthly to diverse regions.
Education
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
01.2022 - 05.2023
Bachelor of Arts - Communications
Grand Canyon University
05.2001 -
Skills
- High Organization
- Time Management
- Critical Thinking
- Effective Communication
- Data Management
Software and Technical Knowledge
Microsoft Dynamics (CRM)
Microsoft Office Suite
Agile SDLC Methodology
Timeline
Operations Manager
Arion Care Solutions, LLC
01.2024 - Current
Executive Administrator
Arion Care Solutions, LLC
04.2023 - 12.2023
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
01.2022 - 05.2023
Coordinator III
Grand Canyon University
04.2020 - 04.2023
Admissions Counselor II
Grand Canyon Education
12.2017 - 03.2020
Bachelor of Arts - Communications
Grand Canyon University
05.2001 -
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