Desiree Hernandez
Tucson
Summary
Energetic assistant with 3 years of experience providing chairside assistance for 4 Physicians. Talented at performing patient medical history screenings and diagnostic testings. Ready to expand personal competencies and contribute tireless work ethic to business goals.
Overview
9
9
years of professional experience
Work History
Server
Hacienda at the Canyon
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Receptionist
Tucson Dermatology
09.2024 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Ophthalmic Technician
Family Vision Center
02.2021 - 08.2024
- Prepared patient charts prior to each visit including relevant past medical history.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Administered eye drops to patients as directed by physician.
- Instructed patients on proper use of contact lenses and eyeglasses.
- Maintained records of patient medical histories and test results.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Collected data from visual field testing, retinal imaging, corneal topography.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Educated patients about eye care needs and safety practices related to vision health issues.
- Managed inventory of contact lens supplies and materials used in the clinic.
- Scheduled appointments for patients based on their availability.
- Performed administrative tasks such as filing documents, answering phones.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Product Assigner
Amazon
10.2020 - 01.2021
- Working at a fulfillment center my daily tasks consisted of analyzing items for customers and placing it down to packaging to be sent out.
- Performed quality assurance checks to ensure accuracy of scanned products.
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Inspected product quality prior to packing and shipping out orders.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Selected products and items from pallets for customer orders.
Manager
Chick-Fil-A
06.2016 - 10.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills to ensure correct orders.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
Education
Criminal Justice - Crime Scene Investigators
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Flowing Wells High
Tucson05.2018
Skills
- Attention to Detail
- Customer service abilities
- Medical history obtainment
- Diagnostic Testing
- Appointment Scheduling
- Teamwork and Collaboration
- Reliability
- Organizational Skills
- Multitasking
- Professionalism
- Adaptability
Pronouns
She / Her
Extra Professional
Special Needs Experience, Caretaker, Growing up with a brother with disabilities and other family members, my experience in this sector excels. I have not only learned to enhance my vocal and communication skills as well as problem solving difficult challenges.
Awards
- Employee of the month at all 3 places of employment
- Leadership award for excelling in a positive work environment.
References
References available upon request.
Timeline
Front Desk Receptionist
Tucson Dermatology
09.2024 - 03.2025
Server
Hacienda at the Canyon
06.2024 - Current
Ophthalmic Technician
Family Vision Center
02.2021 - 08.2024
Product Assigner
Amazon
10.2020 - 01.2021
Manager
Chick-Fil-A
06.2016 - 10.2020
High School Diploma -
Flowing Wells High
Criminal Justice - Crime Scene Investigators
Southern New Hampshire University
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