Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Pyle

Phoenix

Summary

Dynamic Scheduling Specialist with a proven track record at Advanced Dermatology, enhancing schedule adherence and streamlining communication. Skilled in customer relations and documentation, I fostered trust with patients and colleagues alike. My proactive approach resolved conflicts swiftly, ensuring seamless operations and exceptional service delivery.

Overview

2010
2010
years of professional experience

Work History

Scheduling Specialist

Advanced Dermatology Surgical And Medical Group
  • Acted as first point of contact and set appointments for prospective clients.
  • Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
  • Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
  • Provided detailed information about available services and requirements.
  • Called customers to coordinate schedules and set appointments.
  • Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
  • Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
  • Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
  • Answered phone calls and answered questions from potential customers.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Confirmed appointments, communicated with clients, and updated client records.

Front Office Coordinator

Physiotherapy Associates
09.2007 - 12.2009
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.

Education

Orting High School
Orting, WA

General Studies

Pierce College
Puyallup, WA

Skills

  • Customer relations skills
  • Customer relations
  • Documentation skills
  • Documentation
  • Professional telephone demeanor

Timeline

Front Office Coordinator

Physiotherapy Associates
09.2007 - 12.2009

Scheduling Specialist

Advanced Dermatology Surgical And Medical Group

Orting High School

General Studies

Pierce College
Desiree Pyle