Summary
Overview
Work History
Education
Skills
Timeline
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Desmond Causey

Mesa

Summary

Dynamic and results-driven professional with a proven track record at Alorica, excelling in customer service and team leadership. Skilled in relationship building and adaptable problem-solving, I consistently enhanced performance and satisfaction rates through effective coaching and upselling techniques. Committed to achieving goals and fostering a motivated work environment.

Overview

14
14
years of professional experience

Work History

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Uncle Sams Petitions
09.2020 - Current
  • Ensuring all signatures are collected in compliance with local, state, and federal election laws
  • Maintain a 75 percent validity rate .
  • Speak confidently and enthusiastic about issues .
  • Talk to over 300-700 people daily.
  • Works for campaigns, political committees, and advocacy groups to collect signatures for ballot initiatives, referendums, or candidate nominations.
  • Strong communication skills, persistence, and the ability to handle rejection while representing a campaign with professionalism


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Petition Partners
07.2018 - 08.2020
  • Gather signatures for Clients who want an initiative,referendum,and/or who are running for an office.
  • Converse with signers in common shopping areas such as grocery stores, malls,gas stations etc.
  • Explain the benefits of signing and how it would help benefit them.
  • Maintain a 75 percent validity rate .
  • Speak confidently and enthusiastic about issues .
  • Talk to over 300-700 people daily.

Winback Manager

Alorica/ West Business Solution
06.2015 - 09.2018
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team performance.
  • Mentored staff on best practices for handling escalated customer inquiries effectively.
  • Established performance benchmarks, fostering a culture of accountability and continuous improvement among team members.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Established and oversaw performance targets for call center associates.
  • Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
  • Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.

Sales Associate/Team Leader

West Business Soluions
04.2011 - 06.2015
  • Call directv customers an offer them additional packages
  • Leveraged customer feedback insights to make data-driven decisions about product offerings or process improvements.
  • Assisted in training new sales associates, sharing best practices for product knowledge and customer engagement.
  • Collaborated with team members to achieve sales goals, promoting a cohesive and motivated work environment.
  • Solved customer challenges by offering relevant products and services.
  • Trained new team members on best practices for customer interactions and sales processes.
  • Led initiatives to refine call scripts, resulting in improved conversion rates and customer satisfaction scores.
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Utilized sales techniques to build customer interest and close sales.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Implemented upselling techniques to increase revenue and move product.
  • Overcame objections using friendly, persuasive strategies.

Education

Business

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

High School Diploma -

Mountain Pointe High SCHOOL
Phoenix, AZ

Skills

  • Adaptable problem-solving
  • Listening skills
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Sales expertise
  • Product sales
  • Upselling

Timeline

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Uncle Sams Petitions
09.2020 - Current

Petition Circulator

Petition Partners
07.2018 - 08.2020

Winback Manager

Alorica/ West Business Solution
06.2015 - 09.2018

Sales Associate/Team Leader

West Business Soluions
04.2011 - 06.2015

Business

Maricopa Community Colleges, Mesa Community College

High School Diploma -

Mountain Pointe High SCHOOL

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Desmond Causey