Desmond Causey
Mesa
Summary
Dynamic and results-driven professional with a proven track record at Alorica, excelling in customer service and team leadership. Skilled in relationship building and adaptable problem-solving, I consistently enhanced performance and satisfaction rates through effective coaching and upselling techniques. Committed to achieving goals and fostering a motivated work environment.
Overview
14
14
years of professional experience
Work History
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Uncle Sams Petitions
09.2020 - Current
- Ensuring all signatures are collected in compliance with local, state, and federal election laws
- Maintain a 75 percent validity rate .
- Speak confidently and enthusiastic about issues .
- Talk to over 300-700 people daily.
- Works for campaigns, political committees, and advocacy groups to collect signatures for ballot initiatives, referendums, or candidate nominations.
- Strong communication skills, persistence, and the ability to handle rejection while representing a campaign with professionalism
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Petition Partners
07.2018 - 08.2020
- Gather signatures for Clients who want an initiative,referendum,and/or who are running for an office.
- Converse with signers in common shopping areas such as grocery stores, malls,gas stations etc.
- Explain the benefits of signing and how it would help benefit them.
- Maintain a 75 percent validity rate .
- Speak confidently and enthusiastic about issues .
- Talk to over 300-700 people daily.
Winback Manager
Alorica/ West Business Solution
06.2015 - 09.2018
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team performance.
- Mentored staff on best practices for handling escalated customer inquiries effectively.
- Established performance benchmarks, fostering a culture of accountability and continuous improvement among team members.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established and oversaw performance targets for call center associates.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
Sales Associate/Team Leader
West Business Soluions
04.2011 - 06.2015
- Call directv customers an offer them additional packages
- Leveraged customer feedback insights to make data-driven decisions about product offerings or process improvements.
- Assisted in training new sales associates, sharing best practices for product knowledge and customer engagement.
- Collaborated with team members to achieve sales goals, promoting a cohesive and motivated work environment.
- Solved customer challenges by offering relevant products and services.
- Trained new team members on best practices for customer interactions and sales processes.
- Led initiatives to refine call scripts, resulting in improved conversion rates and customer satisfaction scores.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Implemented upselling techniques to increase revenue and move product.
- Overcame objections using friendly, persuasive strategies.
Education
Business
Maricopa Community Colleges, Mesa Community College
Mesa, AZHigh School Diploma -
Mountain Pointe High SCHOOL
Phoenix, AZSkills
- Adaptable problem-solving
- Listening skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Sales expertise
- Product sales
- Upselling
Timeline
Petition Circulator
Uncle Sams Petitions
09.2020 - Current
Petition Circulator
Petition Partners
07.2018 - 08.2020
Winback Manager
Alorica/ West Business Solution
06.2015 - 09.2018
Sales Associate/Team Leader
West Business Soluions
04.2011 - 06.2015
Business
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Mountain Pointe High SCHOOL