Dessie Poitier
Phoenix
Overview
18
18
years of professional experience
Work History
Support Coordinator
Arizona Department Of Developmental Disabilities
07.2014 - 09.2023
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Research Analyst
QBE Insurance
05.2005 - 02.2014
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
- Increased client satisfaction by providing customized research solutions tailored to their unique business individual and or business needs.
- Analyzed large volume of data to identify patterns, trends and correlations.
Education
Master of Science - Psychology
University of Phoenix
Phoenix, AZ05.2014
Skills
- Project Management
- Appointment Scheduling
- Data Entry
- Documentation and Recordkeeping
Timeline
Support Coordinator
Arizona Department Of Developmental Disabilities
07.2014 - 09.2023
Research Analyst
QBE Insurance
05.2005 - 02.2014
Master of Science - Psychology
University of Phoenix