DESTAHNI REYES
Phoenix
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Medical Assistant/Customer Service Representative with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Pueblo Family Physicians Family Practice
01.2021 - 02.2023
- Height, weight, blood pressure
- Answer incoming phone calls from Healthcare providers and insurance agents to identify the type of assistance the caller needs
- Focus on resolving issues immediately on the first call
- Navigating through the EMR system to identify issues and the status while providing a professional adequate response to caller.
- Performed medical records management, including filing, organizing and scanning documents.
Health Care Customer Service Representative
Valley Wise Comprehensive Health Center
01.2017 - 12.2020
- Help with trouble shooting while completing documentation required to track the providers issues
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Medical Assistant
Banner University Orthopedic Clinic
05.2014 - 12.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associates Degree in Health Studies -
Carrington College
Phoenix, AZ02.2024
No Degree - Medical Billing And Coding
Carrington College
Phoenix, AZ03.2023
No Degree - Medical Assisting And Phlebodomy
Arizona College
Glendale, AZ2014
Skills
- Medical Records Verification
- Answer Telephones
- Equipment Troubleshooting and Maintenance
- Problem-Solving Ability
- Retail Sales Customer Service
- Customer Relationship Management
- Electronic Medical Record
- Direct Patient Care
- Vital Sign Monitoring
- Patient Assessments
- Medical Terminology
- Team Management
Timeline
Medical Assistant
Pueblo Family Physicians Family Practice
01.2021 - 02.2023
Health Care Customer Service Representative
Valley Wise Comprehensive Health Center
01.2017 - 12.2020
Medical Assistant
Banner University Orthopedic Clinic
05.2014 - 12.2016
Associates Degree in Health Studies -
Carrington College
No Degree - Medical Billing And Coding
Carrington College
No Degree - Medical Assisting And Phlebodomy
Arizona College
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