Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Destiney Martinez-Herrera

Phoenix

Summary

Dynamic professional with a strong background in educational support and customer service, notably at Catholic Charities Westside Headstart. Skilled in effective communication and problem-solving, I fostered a safe learning environment and enhanced participant success. Proven ability to manage operations and maintain high standards in food safety and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Aide

Catholic Charities Westside Headstart
01.2024 - Current
  • Assisted with maintenance of educational materials, books and toys for classroom.
  • Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
  • Participated in regular training sessions to stay up-to-date on best practices within the field, enhancing overall performance as a Program Aide.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Reported issues immediately to supervisor for quick resolution.
  • Monitored participant progress closely and provided tailored support to optimize individual success within the program.

Sub Assistant

Childcare Careers
08.2023 - 01.2024
  • Supervised lunchroom and recess activities.
  • Enforced school and class rules to maintain order in classroom.
  • Traveled to different facilities to Sub in.
  • monitored kids and helped keep things in routine,

Assistant Manager

The Habit Burger Grill
05.2017 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Managed team of up to 5 restaurant staff, maintaining exceptional customer service and quality standards.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.

Education

High School Diploma -

Linda Abril Education Academy
Phoenix, AZ
05-2018

Skills

  • Effective communication
  • Safety precautions
  • Lesson planning
  • Teacher support
  • Customer service
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Problem-solving
  • Inventory control and record keeping
  • Food service background

Certification

  • Fingerprint Clearance Card
  • Food Handlers Card

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Program Aide

Catholic Charities Westside Headstart
01.2024 - Current

Sub Assistant

Childcare Careers
08.2023 - 01.2024

Assistant Manager

The Habit Burger Grill
05.2017 - 07.2023

High School Diploma -

Linda Abril Education Academy

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Destiney Martinez-Herrera