Destini Sanchez
Phoenix
Summary
Professional with significant experience in customer service and food handling, ready to excel as team member in fast-paced environment. Known for strong collaboration skills, flexibility with changing needs, and reliability. Adept at maintaining high standards and focusing on results, with strong communication and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Front Counter Crew Member
Hiro's Donuts
Phoenix, AZ
07.2025 - 03.2026
- Collaborated with team members to ensure smooth workflow during peak hours and events.
- Managed inventory levels, ensuring availability of products while minimizing waste.
- Utilized point-of-sale system for accurate transaction processing and financial reporting.
- Monitored customer feedback to identify areas for service enhancement and improvement initiatives.
- Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
- Delivered exceptional service under pressure during high-traffic periods without compromising quality or efficiency.
Front Counter Crew Member
LaMar's
Phoenix, AZ
02.2020 - 05.2025
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of front counter area to enhance customer experience.
- Assisted in training new team members on operational procedures and company standards.
- Implemented process improvements to streamline order fulfillment and reduce wait times.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
Barista
Frys Food
Phoenix, AZ
03.2017 - 06.2019
- Prepared high-quality beverages according to customer specifications.
- Provided exceptional customer service, fostering a welcoming environment.
- Trained new staff on coffee preparation and equipment usage.
- Managed inventory levels to ensure product availability and freshness.
- Maintained cleanliness and organization of workstations, contributing to efficient workflow.
- Resolved customer complaints swiftly, ensuring retention through effective communication and problem-solving skills.
Packer/Shipper
Warehouse assembly line
Phoenix, AZ
11.2016 - 02.2017
- Received and counted stock items, and recorded data manually or using computer.
- Mark stock using identification tags, stamps, electric tools, or other labeling equipment.
- Provide assistance or direction to other stockroom, warehouse, or storage workers.
- Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
- Record product, packaging, and other order information on specific forms and records
Cashier Barista
Aramark
Phoenix, AZ
03.2013 - 10.2016
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking, and storing product.
- Cleaned surfaces, machines, utensils, and the customer lobby regularly.
- Conducted successful cash audits at the end of each shift.
- Encouraged customer loyalty by remembering personal preferences and allergy information.
- Maintained regular and consistent attendance and punctuality.
Customer Service cashier
VF Outlet
02.2012 - 03.2013
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Answered an average of fifty calls per day by addressing customer inquiries, solving problems, and providing new product information.
- Politely assisted customers in person and via telephone.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
High School Diploma -
Graduation Alliance
Phoenix, AZ08-2024
Skills
- Cash (4 years)
- Cash management (Less than 1 year)
- Customer relations (Less than 1 year)
- FORECASTING (Less than 1 year)
- Merchandising (4 years)
- Team Member
- Food Service
- Crew Member
- Quick learner
- Strong customer relations
- Proficient in cash management
- People-oriented
- Willing task flexibility
- Excellent work ethic
- Retail merchandising experience
- Complaint handling
Additional Information
Skills
Timeline
Front Counter Crew Member
Hiro's Donuts
07.2025 - 03.2026
Front Counter Crew Member
LaMar's
02.2020 - 05.2025
Barista
Frys Food
03.2017 - 06.2019
Packer/Shipper
Warehouse assembly line
11.2016 - 02.2017
Cashier Barista
Aramark
03.2013 - 10.2016
Customer Service cashier
VF Outlet
02.2012 - 03.2013
High School Diploma -
Graduation Alliance