Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Becerra

Tempe

Summary

Dynamic sales professional with a proven track record at Parker and Sons, excelling in customer relationship management and sales strategy development. Adept at utilizing CRM software to enhance customer interactions, I consistently surpassed sales targets while fostering team collaboration and delivering exceptional service. Committed to driving results and enhancing customer satisfaction.

Overview

1
1
year of professional experience

Work History

Inside Sales Representative

Parker and Sons
Tempe
10.2024 - 07.2025
  • Engaged with customers to identify their needs and recommend suitable products.
  • Managed inbound calls and responded to inquiries promptly and professionally.
  • Maintained up-to-date knowledge of product features and benefits for customer support.
  • Collaborated with team members to ensure efficient order processing and fulfillment.
  • Utilized CRM software to track customer interactions and sales activities effectively.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Participated in sales training and workshops to improve sales techniques and product knowledge.
  • Reached and exceeded monthly sales targets through effective sales strategies and techniques.

Senior Customer Service Manager

Semper Fi Heating & Air
Mesa
04.2024 - 10.2024
  • Managed daily customer service operations and ensured team performance standards.
  • Trained staff on effective communication and conflict resolution strategies.
  • Resolved customer inquiries through various channels, including phone and email.
  • Collaborated with technicians to address customer needs and service issues.
  • Analyzed customer feedback to enhance service quality and satisfaction levels.
  • Resolved escalated customer complaints in a timely manner.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Education

High School Diploma -

Mesa Highschool
Mesa
05-2023

Skills

  • Customer relationship management
  • Sales strategy development
  • Product knowledge
  • CRM software utilization
  • Order processing
  • Team collaboration

Timeline

Inside Sales Representative

Parker and Sons
10.2024 - 07.2025

Senior Customer Service Manager

Semper Fi Heating & Air
04.2024 - 10.2024

High School Diploma -

Mesa Highschool

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Destiny Becerra