Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Enriquez

Phoenix

Summary

Dynamic retail professional with extensive experience at SAS Retail Services, excelling in visual merchandising and stock control. Proven track record of enhancing customer satisfaction through appealing displays and effective team leadership. Dependable and motivated team player committed to achieving results and fostering a collaborative work environment.

Overview

15
15
years of professional experience

Work History

Retail Merchandiser

SAS Retail Services
09.2020 - Current
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Organized and detail-oriented with a strong work ethic.

Team Leader Manager

KFC
08.2015 - 09.2020
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.

Cashier Team Lead

McDonald's Restaurant
01.2010 - 08.2015
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

Val Verde High School
Perris, CA
06.2005

Skills

  • Visual merchandising
  • Plan-o-gram creation
  • Merchandise planning
  • Interior and exterior displays
  • Stock control
  • Customer service
  • Retail merchandising
  • Dependable and reliable
  • Motivated team player
  • Quick learner
  • Stocking
  • Stocking and replenishing
  • Product merchandising
  • Cash register operations
  • Product organization
  • Product signage and labeling

Timeline

Retail Merchandiser

SAS Retail Services
09.2020 - Current

Team Leader Manager

KFC
08.2015 - 09.2020

Cashier Team Lead

McDonald's Restaurant
01.2010 - 08.2015

Val Verde High School

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Destiny Enriquez