Destiny Leland
Phoenix
Summary
Dedicated and compassionate professional with over five years of diverse experience in healthcare, corrections, and customer service. Certified Nursing Assistant (CNA) and CPR certified, with formal training from the Arizona Department of Corrections, demonstrating expertise in maintaining safety, de-escalating conflicts, and delivering patient-centered care. Strong communicator with a calm demeanor, thriving in high-stress environments while possessing a creative flair for design projects. Proficient in utilizing design software to enhance visual appeal and ensure project efficiency. Results-oriented achiever who combines strategic thinking with hands-on experience to drive success and implement innovative technological solutions that enhance productivity and organizational performance.
Overview
4
4
years of professional experience
Work History
Design Assistant
Exterior Design Studio
Minneapolis
08.2022
- Managing schedules and appointments
- Organizing and maintaining files and documents
- Answering phone calls and responding to emails
- Conducting research and gathering information
- Assisting with event planning and coordination
- Creating and editing documents and presentations
Delivery Driver
Amazon
Saint Paul, MN
02.2019
- Accepted deliveries and registered mail in line with prescribed legal and ethical guidelines.
- Tracked and coordinated orders, deliveries, and payments to maximize timely and satisfactory service.
- Documented meeting minutes to capture key points for stakeholders.
- Prepared spaces and materials necessary for daily tasks.
- Delivered administrative support to executives or department managers to facilitate office workflow.
- Prepared and edited documents, reports, and presentations to optimize accuracy of key data and insights.
- Screened or answered email messages to support consistent and timely communication.
- Presented research and analysis to support project deliverables and objectives.
COII
Arizona Department of Corrections
Goodyear, AZ
09.2023 - Current
- Observed inmates continuously to maintain safety and enforce facility rules.
- Monitored perimeters, gates and internal doorways during patrols and surveillance camera shifts.
- Completed accurate database updates to maintain inmate and facility records.
- Coordinated secure and safe visitation between inmates and personal contacts.
- Maintained vigilance to identify conflict and dangerous behaviors prior to escalation.
- Performed scheduled inmate counts and reported discrepancies or initiated lock-downs.
- Escorted offenders within and outside institutions, maintaining stringent control and awareness to reduce risks.
- Managed inmate custody and security throughout the correctional facility, in courthouse and during transportation.
- Applied training in conflict-resolution and communication to interact professionally with inmates, staff and general public.
- Supervised and documented inmate movements transporting to and from detention facilities, programs and community services.
- Intervened during fights and disturbances to stop unauthorized behaviors and restore order.
- Inspected living areas and personal belongings regularly to detect and seize contraband.
Certified Nursing Assistant
FAIRVIEW EBENEZER
EDINA, MN
07.2022 - 06.2023
- Administer routine medications
- Aiding nurses and physicians with basic medical procedures and stocking medical supplies
- Observing and documenting changes in patients behavior, physical symptoms, or overall condition and reporting to the nursing staff
- Taking and recording a patient’s temperature, blood pressure, pulse, respirations, and oxygen
- Insulin injections
- Providing emotional support to patients and families
Education
CNA Certification -
Glendale Community College
Glendale, AZ07.2025
Badge and Certification - undefined
COTA- Correctional Officer Training Academy
Tucson, AZ09.2023
Certified Nursing Assistant - undefined
CVTC Community College
Eau Claire, WI05.2020
High School Diploma - undefined
Menomonie High School
Menomonie, WI05.2020
Skills
- Constructive outlook
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and reliable
- Clean driving record
- GPS and route planning
- Heavy lifting
- Friendly, positive attitude
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Weapons training
- Design planning
- Layout design
- Teamwork skills
LANGUAGES
Primary Language-English
ADDITIONAL TRAINING AND QUALIFICATIONS
- Academics: Ethics, Inmate Management, Legal Issues, Communication, Officer Safety, Security/Custody, Conflict Management, Medical/Mental health issues.
- Physical Fitness
- Fire arms qualification: GLock 9mm, 12 gauge shotgun bird shot/buck shot, 35 mm gas gun, aerosol gas agents, DART drills, self defense (unarmed techniques)
- Professional behavior and ethical standards, plus diversity awareness.
Timeline
COII
Arizona Department of Corrections
09.2023 - Current
Design Assistant
Exterior Design Studio
08.2022
Certified Nursing Assistant
FAIRVIEW EBENEZER
07.2022 - 06.2023
Delivery Driver
Amazon
02.2019
Badge and Certification - undefined
COTA- Correctional Officer Training Academy
Certified Nursing Assistant - undefined
CVTC Community College
High School Diploma - undefined
Menomonie High School
CNA Certification -
Glendale Community College