Destiny Lyles-Spurlock
Mesa,AZ
Summary
Dedicated professional pursuing a leadership position to utilize strong mentoring, training, and communication skills in building high-performing teams and supporting employee growth.
Overview
12
12
years of professional experience
Work History
Processing Specialist III
Verra Mobility
01.2024 - Current
- Co-led team of processors including tracking KPIs, coaching, and performance management with respective agencies.
- Produce robust coaching routines and documentation to better align processors to both client needs while maintaining KPIs.
- Subject matter expert for various clients, providing support and guidance to processors through HELP channels and one on one coaching.
- Coordinated various projects and office operations ensuring seamless transitioning for onboarding employees and providing adequate support both in office and remotely.
Processing Specialist II
Verra Mobility
01.2019 - 01.2024
- Subject Matter Expert for book of business. handled inquiries and escalations from clients, answering and escalating as needed.
- Actively engaged with cross-functional partners and leadership to ensure client satisfaction.
- Achieved production and quality KPIs as defined by department.
Dispatch Supervisor
Allied Universal
01.2014 - 01.2019
- Supervised property points of ingress and egress. Enforced safety standards for all employees.
- Data collection and recording for incident reports and files. Maintained company records with accurate filing for both physical and electronic files.
- Monitored dispatch board and adjusted call priorities based on caller needs.
Assistant Manager
Aqua Vista
01.2015 - 01.2018
- Collaborated with the Board of Directors to address financial matters regarding creating budget guidelines.
- Demonstrated in depth knowledge of community rules and regulations.
- Coordinated and negotiated service agreements for waste management, landscaping, and other services as required.
- Collected and maintained records of rental payments in accordance with the company’s data retention policy.
Timeline
Processing Specialist III
Verra Mobility
01.2024 - Current
Processing Specialist II
Verra Mobility
01.2019 - 01.2024
Assistant Manager
Aqua Vista
01.2015 - 01.2018
Dispatch Supervisor
Allied Universal
01.2014 - 01.2019
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