Destiny Marez
Phoenix
Summary
Results-oriented Assistant Property Manager with a proven track record of implementing new marketing strategies, streamlining maintenance processes, and crushing delinquency goals.
Skilled in tenant retention, team engagement, financial reporting, and portfolio management, with a strong commitment to driving profitability and delivering exceptional property management service.
When I’m not working, I’m enjoying this life with my 2 beautiful kids who make it all worth it!
Excited to advance my career!
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
The Dinerstein Companies
Phoenix
03.2025 - Current
- Oversee rent collection processes and maintained accurate financial records
- Coordinate resident events and activities to enhance community engagement.
- Support lease administration processes, ensuring compliance with company policies.
- Train new and current staff on leasing procedures and customer service best practices.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Maintain accurate records of resident information and property maintenance requests.
- Collaborate with maintenance teams to address resident concerns promptly.
- Conduct property tours for prospective residents, showcasing available amenities.
- Foster positive relationships with residents through regular follow-up and support.
- Serve as a point of contact for vendors providing services for the organization.
- Manage accounts payable and receivable processes efficiently.
- Utilize accounting software to maintain accurate ledgers.
- Collaborate with vendors to resolve billing discrepancies promptly.
Assistant Property Manager
Harbor Group Management Company
09.2022 - Current
- Increased tenant satisfaction by addressing maintenance requests and resolving issues efficiently.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Maintained accurate records of all transactions, ensuring timely reporting to accounting team and owners.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Leasing Consultant
AMC Property Management
01.2021 - 09.2022
- Acquired new rental leads independently as well as from generated leads
- Screened rental leads and located listings that best match individual needs
- Scheduled and accompanied clients on private apartment showings
- Collected feedback after tours to learn client preferences
- Maintained regular communication with clients about application status
- Maintained the occupancy rate at the level of 93% at the minimum
- Regularly exceeded personal sales quota by 10% and more.
Client Specialist
Bloomingdale's
01.2018 - 12.2018
- Assisting customers in placing online orders or pick up in-store orders
- De-escalating calls
- Email order confirmations
- Part of the recognition committee- (helping organize office anniversaries, birthdays, and potlucks)
- Create problem tickets when an item in not received or arrived damaged
- Take credit card payments / update accounts.
Leasing Agent
Redstone Residential
03.2016 - 08.2018
- Answer inbound calls from potential residents about the apartment community and availability
- 80% closing ratio
- Input service requests into ServusConnect
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
Beauty Advisor
Dillards Co
08.2014 - 02.2015
- Maintain department presentation
- Extensive knowledge of cosmetic products
- Demonstrates products for customers
- Inventory
- Answer calls and questions
- Participate in throwing the annual holiday party for valued customers.
Education
Certification in Cosmetology -
AVALON SCHOOL OF COSMETOLOGY
05.2015
High School Diploma -
Desert Ridge High School
Mesa, AZ2013
Skills
- Property Management
- Property Maintenance
- Tenant Issue Resolution
- Housing Regulations
- Payment Collections
- Property Tours and Inspections
- Application Process Proficiency
- Onsite Tours
Certification
- Driver's license
- Food Handler Certification
- First Aid Certification
Timeline
Assistant Community Manager
The Dinerstein Companies
03.2025 - Current
Assistant Property Manager
Harbor Group Management Company
09.2022 - Current
Leasing Consultant
AMC Property Management
01.2021 - 09.2022
Client Specialist
Bloomingdale's
01.2018 - 12.2018
Leasing Agent
Redstone Residential
03.2016 - 08.2018
Beauty Advisor
Dillards Co
08.2014 - 02.2015
Certification in Cosmetology -
AVALON SCHOOL OF COSMETOLOGY
High School Diploma -
Desert Ridge High School