Destiny Marin

• Led team in daily operations, ensuring adherence to company policies and procedures.
• Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
• Monitored inventory levels to maintain adequate supplies while minimizing expenses, supporting budgetary objectives.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Operations Administration
• Reports incidents timely, comply with, and analyzes affiliate incident reports, and corrective action plans. Implement corrective action plans to ensure the incident does not repeat.
• Ensures all health center records are properly filed and confidentiality is maintained.
• Assists in the management of day-to-day health center activities.
• Adheres and assists in health center security and safety procedures.
• Manages and facilitates health center flow.
• Participates in patient care as patient flow dictates.
• Ensures compliance by monitoring and reviewing logs, and auditing charts. Financial
• Communicates with staff to ensure the health center has supplies and equipment necessary for the provision of health services. Places all orders and verifies receipts in the electronic management system. Assists with inventory management and control.
• Collaborates with Center Manager to meet health center productivity and operational goals in conjunction with budgetary adherence.
• Assists with the management of inventories, daily closing procedures, petty cash and ensure balance of daily receipts. Other Responsibilities
• Ensures expected patient care and customer service levels at health center.
• Assists patients with service questions, concerns or complaints.
• Sets standard of excellence and adherence to PPAZ's core values of respect, teamwork, professionalism, open communication and integrity for all health center staff and volunteers.
• Works with all departments in a positive, supportive, and collaborative team manner.
• Actively participates in the Accreditation process to ensure compliance with Elements of Performance (EOP), medical standards and guidelines (MS&G) and all other state and federal regulations.
• Actively participates in training, orientating and cross training co-workers, managers and staff on processes and procedures in compliance with PPAZ standards and guidelines

• Assures that patients are informed of their option to view the ultrasound image, obtain a copy of the image, informed of their option to hear fetal heart tones and option to inform of multiple pregnancy.
• Able to document findings consistently and complete the ultrasound E.H.R template correctly
• Recognize when findings require evaluation by physician
• Provides appropriate patient information regarding procedure, its purpose and limitations
• Properly cleans, maintains equipment and dispose of contaminated supplies
• Complete follow up responsibilities with patient, lab, physician, CM, and documents accordingly
• Identifying the uterus, intrauterine pregnancy, embryonic (fetal ) pole and measure CRL, yolk sac, cardiac activity, multiple gestations and gestational sac for first Trimester
• Identifying femur length, placental localization and identify/ measure BPD correctly
• Identify empty uterus after medication or in-clinic abortion
• Identifying intrauterine debris after medication or in clinic abortion
• Identifying continuing pregnancy after medication or in clinic abortion.

Back office:

• Inventory and maintenance - ensures ample inventory and keeps supplies in exam rooms and keeps the lab well stocked. Sets up rooms at the beginning of the clinic and in between patient visits. Cleans rooms between patients and at the end of the clinic.
• Instrument sterilization - maintains the sterilization of all instrument and instrument packs on an ongoing basis.
• Patient education - evaluates patients need for education on an individual basis and provides the same as necessary and appropriate. Properly documents all education.
• Laboratory testing - measures weight, height, and take blood pressure. Performs lab tests and veni-puncture within scope of practice approval. Documents lab results in patient charts and in lab books. Refers abnormal values to clinician for follow up. Keeps the lab area clean according to OSHA standards and guidelines. Provides quality control with respect to OSHA and CLIA standards and guidelines.
• Clinician support - instructs patients on procedures. Reassures patients during exams and procedures, as appropriate. Discusses exam results as instructed by the clinician. Reaches contraceptive method or method review based on patient need and per PPAZ protocols. Educates patients regarding abnormal exam findings and treatment. Makes patient referrals as appropriate. Document all actions appropriately.
• Participates in CQI/Risk management activities and processes including but not limited to: follow up care, documentation, occurrence reporting, and all other agency CQI/Risk management activities.

Front office:

• Front desk reception - greets clients in a professional, friendly manner. Instructs clients how to complete appropriate paperwork. Enters accurate and complete patient information into electronic medical records. Prepares outgoing mail and distributes incoming mail.
• Provides general information and patient education including discussing pregnancy options with patients (this includes parenting, adoption, & abortion); provides pate in nts with information on all contraceptive methods including Emergency Contraception. Provides abortion and medical abortion education.
• Schedules appointments. Responsible for knowing and understanding all medical services and programs provided by PPAZ, as well as fees.
• Maintains medical records - prepares patient charts with proper forms. Files lab results in patient charts. Files patient charts. Transfers patient records between clinics and keeps transfer logs updated. Purges inactive patient records. Records pertinent conversations with patients in the medical chart. Pulls charts for next day readiness.
• Pharmaceutical supply visits - fulfills contraceptive supply orders with correct authorization and documentation. Ensures that supplies are stocked. Ensures prescription labels are present and product inserts are given.
• Billing and cash handling has a basic understanding of how to operate PPAZ's Practice Management System in relation to cash handling and end of day closing procedures including running memorized system reports, insurance entry, charge entry (billing) and payment entry under the supervision of the Center Manager.

• Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients) that allowed Physicians to focus on the health concerns of their patients.
• Demonstrated proficiency in taking patient medical histories and vital signs
• Drawing blood and giving injections, diagnostic procedures and laboratory testing (e.g., EKGs, chemistry analysis, hematology, urinalysis and throat cultures)
• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.