DESTINY MURILLO
San Tan Valley
Summary
Dynamic professional with a proven track record at AAM, excelling in team leadership and customer-focused communication. Adept at conflict resolution and problem-solving, I have successfully enhanced operational efficiency and customer satisfaction. My strong attention to detail and adaptability in fast-paced environments drive results and foster positive relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Staff Lead
AAM (Copper Basin Community Center)
San Tan Valley
03.2023 - Current
- Supervised team performance, delegated tasks, and enforced deadlines.
- Ensured timely and professional responses to customer inquiries.
- Identified training needs and delivered ongoing coaching.
- Applied and enforced company policies and procedures.
- Developed, implemented, and monitored operational procedures.
- Managed front desk operations, including visitor reception.
- Handled high-volume phone calls and email correspondence, routing inquiries appropriately.
- Maintained office supply inventory and coordinated timely reorders.
Babysitter
Sittercity
San Tan Valley
07.2022 - Current
- Supervised children to ensure a safe, supportive environment.
- Planned and facilitated age-appropriate educational activities and crafts.
- Managed daily routines, including meals, naps, and schedules.
- Communicated with parents regarding children’s needs and progress.
- Fostered positive, trusting relationships with children.
- Maintained clean, organized play areas, and completed light housekeeping.
- Applied age-appropriate behavior guidance to encourage respect and responsibility.
- Assisted with homework and supported academic development.
Photographer/Customer Service/Site Lead
PortraitEFX
Chandler
10.2018 - 03.2023
- Reviewed associate performance and identified training needs.
- Provided customer support to internal and external clients, resolving inquiries and complaints.
- Maintained high customer satisfaction through proactive problem-solving.
- Responded to customer calls and emails regarding products, services, and policies.
- Assisted customers in person and by phone with orders, account changes, and issue resolution.
- Prepared photography setups, including props, backdrops, and lighting.
- Adjusted camera settings to match lighting and shooting conditions.
- Photographed individuals, families, and small groups on location.
Sales Counselor
Fitness International LLC (Esporta Fitness)
Gilbert
11.2022 - 02.2023
- Built and maintained strong relationships with community members, businesses, and vendors.
- Generated new sales leads through networking and outreach.
- Matched customers with appropriate products based on needs, specifications, and regulations.
- Maintained in-depth knowledge of products, services, and competitors to strengthen sales presentations.
- Trained and coached employees on customer service, cash handling, organization, and cross-selling.
- Maintained accurate customer records and sales data.
- Prepared weekly and monthly sales reports and provided performance-driven recommendations.
Education
High School Diploma -
Learning Foundation And Performing Arts
Gilbert, AZ05-2021
Skills
- Customer-focused communication and active listening
- Team leadership, coaching, and performance support
- Conflict resolution and problem solving
- Adaptability and quick learning in fast-paced environments
- Reliability with a strong attention to detail
- Critical thinking and sound decision-making
Certification
CPR & First Aid Certified
Accomplishments
Associa's December 2025 Star Search Winner
Timeline
Staff Lead
AAM (Copper Basin Community Center)
03.2023 - Current
Sales Counselor
Fitness International LLC (Esporta Fitness)
11.2022 - 02.2023
Babysitter
Sittercity
07.2022 - Current
Photographer/Customer Service/Site Lead
PortraitEFX
10.2018 - 03.2023
High School Diploma -
Learning Foundation And Performing Arts