Destiny Solorsano
OmniScript Compounding Pharmacy
El Mirage
2
Languages
1
Certification
11
years of professional experience
Achieved high levels of customer satisfaction by delivering prompt and accurate pharmacy services. Stream lined operational workflows at the front counter, boosting efficiency and service quality. Recognized for strong problem-solving capabilities and maintaining a positive work environment, enhancing team morale.
Work History
Front Counter Clerk | Phone Technician | Pharmacy Technician Trainee
6 Years 1 Month- Provided customer service support in person and via phone.
- Coordinated with pharmacists, healthcare providers, patients, and insurance companies.
- Maintained compliance with HIPAA regulations.
- Entered patient information accurately.
- Assisted with pharmacy workflow and prescription preparation.
- Resolved patient concerns and supported daily operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed prescription orders accurately, ensuring compliance with pharmacy regulations.
- Maintained organized front counter operations, improving workflow efficiency for team members.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Collaborated with pharmacists to ensure timely preparation and dispensing of medications.
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
Therapeutic Support Staff
1 Year 6 Months- Assisted behavioral and special education students with learning tasks.
- Maintained accurate documentation and organized student records.
- Provided tutoring support and implemented behavior interventions in the classroom.
- Provided crisis intervention support to students in high-stress situations, ensuring safety and stability.
- Supported students emotional well-being through empathetic listening and tailored coping strategies.
- Conducted crisis intervention as needed to ensure the safety and stability of students in high-risk situations.
Customer Service Representative
10 Months- Answered high-volume inbound calls promptly.
- Assisted customers in resolving concerns with professionalism.
- Performed various administrative and customer service duties.
- Resolved customer inquiries by utilizing waste management software to enhance service delivery.
- Collaborated with team members to improve response times for customer requests and complaints.
- Monitored customer feedback to identify areas for process improvement and enhance satisfaction levels.
- Implemented best practices that streamlined communication between departments, improving overall efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Catering Coordinator / Driver / Front Counter
2 Years- Coordinated catering events to support client needs.
- Assisted customers with inquiries to provide exceptional service.
- Supported staff training and promoted adherence to food safety protocols.
- Coordinated catering events from initial inquiry to execution, ensuring client satisfaction and seamless delivery.
- Developed customized catering menus in collaboration with clients, enhancing overall dining experience and catering appeal.
- Streamlined order processing through effective use of scheduling software, improving operational efficiency and accuracy.
- Trained and mentored junior staff on event setup procedures, fostering teamwork and operational consistency during events.
- Oversaw inventory management processes, ensuring proper stock levels for catering needs while minimizing waste and costs.
- Implemented marketing strategies to promote catering services, increasing brand visibility within the local community and driving sales growth.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Education
No Degree
coursework
High School Diploma
Skills
Assisted in managing pharmacy operations for efficient workflow.
Supported adherence to HIPAA compliance standards.
Provided exceptional customer service to clients and patients.
Facilitated effective patient communication to enhance care.
Performed accurate prescription data entry tasks.
Applied knowledge of medical terminology in daily operations.
Gained experience in call center operations.
Resolved conflicts effectively to maintain a positive environment.
Utilized Microsoft Office for various administrative tasks.
Maintained organization of pharmacy records and supplies.
Demonstrated strong time management skills in daily activities.
Supported special education initiatives with tailored assistance.
Contributed to behavioral health programs and services.
Communicated effectively in both English and Spanish.
Patience and empathy
Workplace cleanliness
Customer relationship building
Maintaining confidentiality
Cash handling proficiency
Point of sale systems
Problem-solving skills
Time management
Listening skills
Store cleaning
Hospitality services
Cash handling
Administrative skills
Complaint handling
POS system operation
Bagging
Certification
- First Aid & CPR Certified
- CPI Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Counter Clerk | Phone Technician | Pharmacy Technician Trainee
OmniScript Compounding Pharmacy
06.2020 - CurrentRead More
Therapeutic Support Staff
The ACES
12.2018 - 06.2020Read More
Customer Service Representative
Waste Management
08.2017 - 06.2018Read More
Catering Coordinator / Driver / Front Counter
Café Zupas
08.2015 - 08.2017Read More
Glendale Community College
No Degree
Read More
Willow Canyon High School
High School Diploma
Read More