Destiny Stuecklen
Sun City
Summary
Quality Assurance professional with strong background in ensuring product integrity and compliance. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
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01.2023 - 03.2025
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Evaluated 20+ interactions a day to ensure that the team goal of 6,000 evaluations was completed by the end of every month.
- Implemented strategies to improve performance, accuracy, and quality, which led to increase quality assurance scores across the company.
- Identified risks and provided coaching to customer care professionals to prevent future risk to the company.
Home Improvement Specialist 1 & 2
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10.2022 - 01.2023
- Evaluated credit applications to determine risk and credit worthiness for home improvement projects.
- Assisted with the role out underwriting home loan account applications to determine customer eligibility.
- Properly escalated any fraud concerns related to the application.
- Established strong relationships with vendors and suppliers, securing competitive pricing for materials and services.
- Addressed any customer concerns promptly and professionally, maintaining positive rapport throughout the project timeline.
- Review business financial documents.
New Accounts Specialist 1 & 2
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08.2021 - 10.2022
- Evaluated credit applications to determine risk and credit worthiness.
- Responsible to grant or deny loans within limits assigned and to provide the highest quality of service to customers, approving approximately $20 million in credit products on a monthly basis.
- Assisted with the role out underwriting account applications to determine customer eligibility.
- Evaluated credit applications to determine risk and credit worthiness.
Fraud & Claims Ops Spec 3
Wells Fargo
03.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Research and analyze transactions, claims and documentation using multiple online systems with technical proficiency.
- Process and resolve claims by communicating with customers and or/ merchants/financial institution to determine the outcome of the claim.
Personal Banker 1 & 2
Wells Fargo
10.2016 - 03.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Knowledgeable in servicing online banking.
Cashier
Arby's
04.2014 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Medical Assistant Extern
Sonoran Medical Centers
05.2016 - 06.2016
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical chart reviews to confirm accuracy and completeness.
Education
High School Diploma -
Liberty High School
Peoria05-2016
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Credit Underwriting
- Regulatory Compliance
Timeline
Quality Assurance Specialist
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01.2023 - 03.2025
Home Improvement Specialist 1 & 2
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10.2022 - 01.2023
New Accounts Specialist 1 & 2
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08.2021 - 10.2022
Fraud & Claims Ops Spec 3
Wells Fargo
03.2020 - 08.2021
Personal Banker 1 & 2
Wells Fargo
10.2016 - 03.2020
Medical Assistant Extern
Sonoran Medical Centers
05.2016 - 06.2016
Cashier
Arby's
04.2014 - 10.2016
High School Diploma -
Liberty High School
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