Devin Keil
Glendale
Summary
Proven leader with a track record of enhancing guest experience and operational efficiency at Peter Piper Pizza. Skilled in guest relations, shift change management, and driving business growth. Excelled in creating welcoming environments and resolving issues, demonstrating exceptional complaint handling and team oversight abilities. Achieved significant improvements in guest satisfaction and team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Representative
SAFE
05.2024 - Current
- Assisted guests with variety of services and local attraction information.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
General Manager
Peter Piper Pizza
02.2019 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Team Member
Great Skate
02.2018 - 11.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers in selecting merchandise best suited to needs.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Apollo High School
Glendale, AZ05-2019
Skills
- Shift change management
- Guest orientation
- Guest accommodations
- Flexible schedule
- Inventory monitoring
- Data entry proficiency
- Cash handling experience
- Issue resolution
- Complaint handling
- Guest relations
- Sales
- Team oversight
Certification
- ServSafe Food Handler's Certification
Timeline
Guest Service Representative
SAFE
05.2024 - Current
General Manager
Peter Piper Pizza
02.2019 - Current
Team Member
Great Skate
02.2018 - 11.2018
High School Diploma -
Apollo High School
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