Summary
Overview
Work History
Education
Skills
Timeline
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Devin Mann

Mesa

Summary

Offering warm and approachable demeanor, eager to learn and grow in dynamic work environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in whatever work role needed.

Overview

4
4
years of professional experience

Work History

FOH Manager

Breakfast Bitch
11.2024 - 08.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Guest Service Representative

European Wax Center
07.2023 - 02.2024
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Conducted regular inventory checks of front desk supplies to prevent shortages.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Contributed to increase in repeat business by developing strong relationships with guests.

Certified Trainer

Oliver Garden
07.2022 - 09.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Monitored participant workflow and behaviors throughout training process.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
  • Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
  • Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.

Bakery Clerk

Crumbl Cookies
08.2021 - 07.2022
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Supported special events by preparing custom orders according to client specifications and time constraints.

Education

Learning Foundation And Performing Arts
Gilbert
05-2022

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Cash handling
  • Reservation handling
  • Coordinating tasks
  • Judgment and decision making
  • Up-selling techniques
  • Problem-solving etc etc
  • Shift coordination
  • Performance improvement

Timeline

FOH Manager

Breakfast Bitch
11.2024 - 08.2025

Guest Service Representative

European Wax Center
07.2023 - 02.2024

Certified Trainer

Oliver Garden
07.2022 - 09.2024

Bakery Clerk

Crumbl Cookies
08.2021 - 07.2022

Learning Foundation And Performing Arts

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Devin Mann