Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Britney Estrada Castillo

Mesa

Summary

Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service Representative

Castillo's Flower Shop
12.2022 - 05.2023
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Met all call quality standards and daily quotas for first-call resolution.

Team Leader

Amadas Mexican Food
08.2019 - 11.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

East Valley Academy
Mesa, AZ
07-2024

Skills

  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Spanish translation
  • Data entry
  • Call center experience
  • Time management
  • Multitasking and organization
  • Active listening
  • Microsoft / Excel
  • Team collaboration
  • LiveChat messaging

Certification

Cosmetology Nail technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Interior Design
  • Drawing and Painting
  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • Cooking
  • I like trying new recipes and food trends
  • Road Trips

Timeline

Bilingual Customer Service Representative

Castillo's Flower Shop
12.2022 - 05.2023

Team Leader

Amadas Mexican Food
08.2019 - 11.2021

East Valley Academy

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Britney Estrada Castillo