Devon Mazur
Casa Grande
Summary
I am seeking full time or part time employment with a motivated company who is seeking a dedicated and goal driven employee Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Help Desk Supervisor
Epiq Global
01.2026 - 05.2026
- Supervised daily help desk operations, ensuring timely resolution of technical issues.
- Mentored team members in troubleshooting techniques and customer service best practices.
- Used ticketing systems to manage and process support actions and requests.
- Compiled and accurately entered data for each customer encounter to record in system.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Reviewed daily reports to identify trends in user-reported issues, proactively addressing potential problems before they escalated further.
- Managed escalations, collaborating with cross-functional teams to resolve critical cases promptly.
Customer Support Specialist
InTouchCX
Mesa, AZ
08.2025 - 01.2026
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective responses.
- Executed troubleshooting steps for technical issues, enhancing customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Provided training and mentorship to new team members, fostering a knowledgeable support environment.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Healthcare Customer Service Representative
GetixHealth
Sugar Land, TX
06.2024 - 05.2025
- Resolved customer inquiries regarding healthcare services and insurance coverage efficiently.
- Guided patients through claims processes, ensuring clear communication and understanding of requirements.
- Collaborated with healthcare providers to facilitate timely patient scheduling and service delivery.
- Educated clients on healthcare policies, enhancing their knowledge and confidence in navigating the system.
- Streamlined patient feedback processes, identifying areas for service improvement and enhancing client satisfaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Elite Tech Care Expert
T-Mobile
Bellingham, WA
05.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Elite Account Care Expert
T-Mobile
Bellingham, WA
10.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Inventory Control, Ordering, Shipping, Reception and Other Duties as Required
Ultrasonics Intl Corp
06.2015 - 12.2018
Appointment Setting
Knight Pest Control
01.2013 - 08.2015
- Responsible for reminding current customers that the Pest Control regular maintenance was due
- Performed cold-calling from lists in the computer database
- Assisted with collections for accounts overdue.
Appointment Setting
Fireline Systems
10.2009 - 01.2015
- Setting up classes by following up on constant contact calling businesses in the restoration industry to get them to come to the class for a certification on the pack out program we offer
Member Services Rep
Sam's Club
08.2012 - 01.2013
- Worked as cashier and greeting customers
- Made sure inventory was always stocked
- Membership sales
- Rotated store and managed to handle a diversity of jobs.
Store Manager
Cricket Wireless
07.2010 - 01.2012
- Greeted and logged in all Cricket customers
- My duties were to sell as many phones and plans as possible
- I also handled upgrades to phones and transferring data from one phone to another
- Stats showed me as having the highest percentage in sales.
Sales Coordinator
Embassy Suites
01.2007 - 10.2010
- Sales Coordinator for the Embassy Suites Phoenix
- Sold our 4 banquet rooms for various events as well as had group contracts for rooms for various events
- Cold calling, setting appointments, sales of rooms and food
- Meeting extensive goals set forth by our GM of the hotel.
Education
High School Diploma -
Huntington Beach High School
Huntington Beach, CA06-2000
Skills
- Microsoft Office programs
- Internet Explorer
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Decision-Making
- Problem Resolution
LANGUAGE ABILITY
Fluent in English
Interests
movies, various music, spending time with my kids and of course shopping
Timeline
Help Desk Supervisor
Epiq Global
01.2026 - 05.2026
Customer Support Specialist
InTouchCX
08.2025 - 01.2026
Healthcare Customer Service Representative
GetixHealth
06.2024 - 05.2025
Elite Tech Care Expert
T-Mobile
05.2022 - 04.2024
Elite Account Care Expert
T-Mobile
10.2021 - 05.2022
Inventory Control, Ordering, Shipping, Reception and Other Duties as Required
Ultrasonics Intl Corp
06.2015 - 12.2018
Appointment Setting
Knight Pest Control
01.2013 - 08.2015
Member Services Rep
Sam's Club
08.2012 - 01.2013
Store Manager
Cricket Wireless
07.2010 - 01.2012
Appointment Setting
Fireline Systems
10.2009 - 01.2015
Sales Coordinator
Embassy Suites
01.2007 - 10.2010
High School Diploma -
Huntington Beach High School
AWARDS
Hilton Catch Me at My Best - Awarded by Dan Stenz for outstanding customer service for the time I was employed in the sales and catering dept
COLLECTIONS
I also have had experience in Collections and was a floor supervisor for one of the biggest collection companies in Canada