Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devon Rohrer

Maricopa,AZ

Summary

Dynamic Pharmacy Technician with proven expertise at Bashas' Markets in medication dispensing and inventory control. Recognized for enhancing workflow efficiency and fostering strong customer relationships through exceptional service and problem-solving skills. Committed to maintaining confidentiality and accuracy while ensuring patient satisfaction in a fast-paced environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Bashas' Markets
06.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Accounts Receivable Clerk

Trestle Management
04.2020 - 02.2022
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Responded to inbound inquiries regarding accounts and payments.

Education

High School Diploma -

Ventura High School
Ventura, CA
06-1987

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • HIPAA
  • Labeling accuracy
  • Drug inventory control

Certification

  • CPhT - Certified Pharmacy Technician
  • CMT - Certified Medication Technician

Timeline

Pharmacy Technician

Bashas' Markets
06.2022 - Current

Accounts Receivable Clerk

Trestle Management
04.2020 - 02.2022

High School Diploma -

Ventura High School

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Devon Rohrer