Devyn Downs
Scottsdale
Summary
Dynamic and engaging professional with extensive experience as a Hostess at YardHouse Darden Restaurants. Proven ability in reservation management and customer service, fostering positive relationships with staff and guests. Skilled in point of sale operations, ensuring accurate transactions while enhancing the dining experience through attentive service and effective communication.
Overview
4
4
years of professional experience
Work History
Hostess
YardHouse Darden Restaurants
Phoenix
06.2024 - Current
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Handled cash payments and reconciled daily transactions accurately.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Took reservations from patrons by phone or online.
- Greeted incoming guests to escort to assigned dining area and present menus.
Restaurant Hostess
Hulas Modern Tiki
Phoenix
10.2022 - 02.2024
- Took reservations from patrons by phone or online.
- Inspected dining and serving areas for cleanliness and proper setup.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Helped service staff handle demand by distributing food and beverages.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Provided menus and answered questions about menu items and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Restaurant Hostess
Modern Margarita
Phoenix
08.2021 - 02.2023
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Helped service staff handle demand by distributing food and beverages.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Provided menus and answered questions about menu items and specials.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered phones promptly to record and confirm reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Built positive relationships with other front-of-house and kitchen staff.
- Adhered to all safety regulations set forth by the restaurant management team.
Education
High School Diploma -
Pinnacle High School
Phoenix, AZ05-2024
Skills
- Customer service
- Reservation management
- Point of sale operations
- Team collaboration
- Conflict resolution
- Attention to detail
Timeline
Hostess
YardHouse Darden Restaurants
06.2024 - Current
Restaurant Hostess
Hulas Modern Tiki
10.2022 - 02.2024
Restaurant Hostess
Modern Margarita
08.2021 - 02.2023
High School Diploma -
Pinnacle High School
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