Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Dewak Khatri

Concierge agent
Abu Dhabi

Summary

Dynamic concierge professional with a proven track record at Grand Hyatt Abu Dhabi, excelling in exceptional communication and effective problem-solving. Recognized for enhancing guest loyalty and satisfaction through proactive service and mentorship. Skilled in multitasking and organization, consistently delivering memorable experiences while managing diverse tasks under pressure.

Overview

3
3
years of professional experience

Work History

Concierge

Grand Hyatt Abu Dhabi Hotel & Residences Emirates Pearl
05.2023 - Current
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Resolved guest complaints professionally and efficiently, maintaining a high level of customer satisfaction throughout their stay.
  • Mentored new team members on company policies and procedures, resulting in faster integration into the team. As well as providing regular training to the team.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure, including managing transportation and outsource valet services.
  • Weekly management of team schedule.

Concierge Intern

Grand Hyatt Abu Dhabi Hotel & Residences Emirates Pearl
05.2022 - 05.2023
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Assisted in planning and executing special events, contributing to memorable guest experiences.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

Education

Bachelor in Hotel Management - Hospitality

Kantipur International College
Kathmandu
04.2001 -

Skills

Exceptional communication

Effective problem solving

Multitasking and organization

Teamwork

Office administration

Adaptability and flexibility

Reference

Eva Koller 

Director of Rooms.

eva.koller@hyatt.com


Bijaya BK

Concierge Team Leader

bijaya.bk@hyatt.com


Timeline

Concierge

Grand Hyatt Abu Dhabi Hotel & Residences Emirates Pearl
05.2023 - Current

Concierge Intern

Grand Hyatt Abu Dhabi Hotel & Residences Emirates Pearl
05.2022 - 05.2023

Bachelor in Hotel Management - Hospitality

Kantipur International College
04.2001 -

Similar Profiles

CREATE PROFILE
Dewak KhatriConcierge agent