Dezeray Levario
Laveen
Summary
Experienced bailiff offering 3+ years supporting court proceedings and personnel. I successfully manage courtrooms independently and have established a great working relationship with judges and co-workers. I consistently provide excellent and professional customer service to both internal and external customers. I mastered customer service practices and communicated effectively in person, by phone, and in writing. Attentive to details and proficient in resolving conflicts without escalation. I am looking for a new professional challenge with room for advancement.
Overview
4
4
years of professional experience
Work History
Court Bailiff
City of Phoenix
08.2023 - Current
- Inspecting court documents for accuracy, updating any errors, and distributing to the judge in the court room.
- Provide customer service and information to attorneys, other court staff, outside agencies, and members of the public in a courteous and professional manner.
- Correspond timely, in a professional manner, with customers and justice partners via email and fax using appropriate methods to ensure confidentiality of documents.
- Read and respond to internal email in a timely, professional manner.
- Collaborate with other City of Phoenix court departments to resolve customers concerns relating to court fees, relevant dates, scheduling and rescheduling dates.
- Managed time efficiently in order to complete all tasks within deadlines.
Desk Assistant
Central Arizona College
08.2022 - 05.2023
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Developed positive relationships with clients through excellent interpersonal skills during phone conversations or face-to-face interactions.
Daycare Worker
Children's Learning Adventure
05.2022 - 08.2022
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
Education
Associate of Arts - Liberal Studies
Central Arizona College
Coolidge, AZ05-2023
Skills
- 5 years utilizing Word, Excel, Powerpoint, creating reports, presentations, data and record keeping
- 3 years experience with public contact
- Teamwork
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
Timeline
Court Bailiff
City of Phoenix
08.2023 - Current
Desk Assistant
Central Arizona College
08.2022 - 05.2023
Daycare Worker
Children's Learning Adventure
05.2022 - 08.2022
Associate of Arts - Liberal Studies
Central Arizona College