Mark Voorhees
Phoenix
Summary
Accomplished Flight Attendant offering over 25 years experience in commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service, including plating and serving food, bartending and serving beverages.
Overview
38
38
years of professional experience
Work History
Flight Attendant
Southwest Airlines
06.1994 - 10.2022
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Warehouse
Federal Express
05.1992 - 10.1994
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Reduced product damages with proper handling techniques and training for warehouse staff.
Wait Staff Member
Tony Roma's Restaurant
02.1985 - 02.1993
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Bartending Certification
Toledo University
Toledo, Ohio05.1980
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Passenger Assistance
- Emergency Procedures
- Safety Procedures
- Flight safety
- Issue Resolution
Referrals
Available upon request
Timeline
Flight Attendant
Southwest Airlines
06.1994 - 10.2022
Warehouse
Federal Express
05.1992 - 10.1994
Wait Staff Member
Tony Roma's Restaurant
02.1985 - 02.1993
Bartending Certification
Toledo University
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