Diana James
San Tan Valley
Summary
Dynamic Operations Supervisor at Community Bridges Inc. with a proven track record in optimizing workflows and enhancing team productivity. Skilled in performance monitoring and employee development, I successfully implemented process improvements that reduced downtime and fostered a positive work environment, empowering staff through effective training and support.
Overview
2
2
years of professional experience
Work History
Operations Supervisor
Community Bridges Inc.
10.2025 - Current
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Coordinated staff schedules, optimizing resource allocation and workflow efficiency.
- Implemented process improvements, resulting in enhanced operational productivity and reduced downtime.
- Trained new employees on standard operating procedures and best practices for team collaboration.
- Conducted regular performance evaluations, providing feedback to foster professional development among team members.
- Led cross-functional meetings to address challenges and streamline communication across departments.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Behavior Technician
Community Bridges Inc.
02.2025 - 10.2026
- Implemented individualized behavior intervention plans to support client development and learning.
- Assisted in data collection and analysis to track client progress and behavioral changes.
- Collaborated with interdisciplinary teams to ensure consistent application of therapeutic strategies.
- Delivered direct support to clients, enhancing their social skills through structured activities.
- Trained new staff on best practices in behavior management techniques and documentation processes.
- Monitored client behaviors and provided feedback to caregivers for improved home support strategies.
- Developed and maintained positive relationships with clients, fostering trust and engagement in therapy sessions.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Discharge patients from the facility
- Manage crisis unit
Peer Support Specialist
Community Bridges Inc.
09.2024 - 02.2025
- Provided emotional support and guidance to individuals facing mental health challenges.
- Assisted clients in navigating community resources and support services.
- Facilitated peer support groups, promoting open communication and shared experiences.
- Developed individualized recovery plans in collaboration with clients and care teams.
- Shared personal experiences to foster trust and build rapport with clients.
- Educated clients about coping strategies and self-care techniques for improved well-being.
- Monitored client progress, identifying barriers to recovery and proposing solutions.
- Collaborated with multidisciplinary teams to enhance client care and service delivery.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Enhanced client recovery by providing emotional support and practical guidance.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
Education
GED -
West Phoenix
Phoenix, AZSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Workflow optimization
- Management
- Compliance management
- Quality assurance
Timeline
Operations Supervisor
Community Bridges Inc.
10.2025 - Current
Behavior Technician
Community Bridges Inc.
02.2025 - 10.2026
Peer Support Specialist
Community Bridges Inc.
09.2024 - 02.2025
GED -
West Phoenix