Diana Lobova

During my work at Greenwich, I gained valuable experience in tourism and travel management, taking on a wide range of tasks:

- Сonsulting clients and helping them choose individual or group tours based on their preferences and budget;

- Preparing and managing travel documents such as visas, insurance, vouchers, and contracts;

- Negotiating with partners (hotels, operators, transport companies) and agreeing on cooperation terms;

During my work at A Lines Travel, I gained my first direct experience in customer service and trip organization. My main responsibilities included:

- Organizing trips, excursions, and transfers both within Azerbaijan and to international destinations.

- Working with internal systems to maintain records, prepare reports, and manage client data.

- Assisting clients with travel planning and providing personalized recommendations.

During my internship at the Azerbaijan Travel Agency’s Association, I gained practical experience in administrative and organizational tasks, including:

- Handling documentation and maintaining accurate reports.

- Assisting in the organization and coordination of events and meetings.

- Supporting staff with daily administrative tasks to ensure smooth operations.

- Receiving, processing, and sending official correspondence and communications.

I completed my internship at the travel company “Tourism Az”, which specializes in organizing individual and group trips across Azerbaijan and abroad.

- Learning the company’s database as well as principles of working with clients and partners;

- Participating in official events such as roadshows and presentations, which gave me practical experience in promoting tourism services;

- Creating tour packages around Azerbaijan, including the selection of routes, hotels, and excursion programs;

- Acquiring valuable knowledge about the Azerbaijani tourism market and the specifics of the tourism industry.