Diana Loza
Gilbert
Summary
Dynamic and results-oriented professional with a proven track record. Excelled in problem-solving and organizational skills, significantly improving service standards and operational productivity. Demonstrated Good verbal communication (English and Spanish).
Computer proficiency, fostering positive work environments and streamlining processes for peak performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
C.A
Chicanos Por La Causa (CPLC)
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Assistant Manager
Rubios Coastal Grill
05.2019 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
CDA . ECD -
Teach Stone
Virtual Training05-2025
BBA -
Instituto Tecnologico De Sonora
Sonora Mexico 06-2001
High School Diploma -
Colegio De Bachilleres Del Estado De Sonora
Sonora Mexico06-1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Organizational skills
- Calm under pressure
- Problem resolution
- Verbal communication
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
C.A
Chicanos Por La Causa (CPLC)
03.2024 - Current
Assistant Manager
Rubios Coastal Grill
05.2019 - 12.2023
CDA . ECD -
Teach Stone
BBA -
Instituto Tecnologico De Sonora
High School Diploma -
Colegio De Bachilleres Del Estado De Sonora
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