Diana Smith
Gilbert
Summary
Detail-oriented Accounting Specialist 2 offer 3 years of experience in accounting roles. Hardworking and passionate job seeker with strong organizational skills ready to help team achieve agency goals.
Overview
14
14
years of professional experience
Work History
Accounting Specialist 2
State of Arizona Registrar of Contractors
10.2021 - Current
- Perform the duties of an accounts receivable specialist with high degree of accuracy and skill by leveraging knowledge of the AZ360 accounting system to receive and pay invoices
- Also, coordinate with vendors and procurement personnel to process workflow
- Skilled client communicator to deliver upon
- customer needs
- Routinely process customer refunds, withdrawals, or assist with setting up client bonds
- Provided expert client service when accepting payments or assisting at the front counter
- Collaborate with partners throughout the state to process interagency transfers including payment distributions as well as pay-outs
- Lead daily reconciliation of deposits to ensure correct processing
- When items were not correctly processed led to identification of disparities and issue correction
- Trained new members of the team as well as temporary employees to learn correct procedures and come up to speed
- In addition to training others I have also developed/updated procedures for key critical processes
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Input financial data and produced reports using salesforce
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Mailroom/Phone Center Representative
State of Arizona Registrar of Contractors
10.2021 - Current
- High attention to detail and accuracy required to sort mail by department, location or category e.g
- Bills, notices
- Time management and self-starter needed to ensure appropriate distribution of correspondence
- Critical to the success of the department
- Maintained accurate record of packages and letters received along with sender name, and date
- This was necessary for legal purposes to protect the state of Arizona and our department
- Developed and maintained a system to ensure accurate processing of all correspondence
- Collected and prepared correspondence to be sent out via various vendor relationships, applying appropriate stamps, and verifying addresses
- Directed workflow via assigned queues
- Partnered with colleagues and took ownership of work items to action appropriately
- This ensured appropriate follow up with patterns in licensing, investors & legal teams
Lead Teacher
San Tan Charter School
10.2019 - 10.2021
- Created and presented materials to students in language arts, math, science, culture, language, sensorial, and practical life
- Consistent multitasking to provide one-on-one attention to high needs children while maintaining overall awareness of the full class
- Develop a positive relationship with parents by ensuring regular communication through email, phone, as well as person
- Customize learning approach and lessons for students of various abilities within the classroom
- Including those with diagnosed learning differences
- Pioneered a weekly newsletter keeping parents informed of the daily curriculum/upcoming events and accomplishments
- Selected to coordinate as a leadership position at the front desk
- Responsibilities included answering student, parent and visitor inquiries, and phone calls
In Room Dining Supervisor
Mountain Shadows Resort
08.2017 - 10.2019
- As an IRD Supervisor I addressed high priority guest issues
- This involves on the spot trouble shooting of issues that impact any guests or residents of the resort
- Throughout each interaction I have represented the resort and the IRD team to voice concerns and execute solutions while always maintaining a world class guest experience
- I joined the Mountain Shadows family in its infancy and created the policies and procedures for the IRD team
- This includes design of the back of house facilities, and all policies governing the service performed for the guests
- These policies ensure all guests a consistent and enjoyable service
- I worked in partnership with our executive chef to craft and design both our IRD website as well as the menu presented to our guests
- Due to the enhancements made from my recommendations we were able to increase our sales by 10%
- This also allowed our staff to be flexible and confident when interacting with guests
- I initiate and lead training sessions for employees to increase knowledge and service delivery
- This includes keeping the staff up to date with menu changes as well as software updates
- I lead the staff at all times by example and performed coaching to guide all team members
- Additionally, I scheduled the team to ensure availability 24/7 while minimizing overtime
In Room Dining Server
Valley Ho Hotel
02.2011 - 08.2017
- Consistently deliver a world class guest experience through executing high standards of proper service etiquette throughout the guests dining experience
- Maintains high standards at all times
- Communicated with guests over the phone and in person professionally in order to facilitate service delivery
- Designed and created seasonal amenities for VIP guests to welcome them to the property and create a memorable experience
- Managed inventory to streamline purchasing processes and minimize clutter in the back office of the restaurant
- Bilingual Spanish and English
- Proficient at Excel, Word, Outlook, PowerPoint, Opera, Nuvola, Micros, AFIS
Education
Accounting And Business Management
Chandler Gilbert College
Gilbert, AZ07.2021
Skills
- Bilingual Spanish and English
- Excel
- Word
- Outlook
- PowerPoint
- Opera
- Nuvola
- Micros
- AZ360
- Salesforce
- Accounts Receivable
- Account Reconciliation
Timeline
Accounting Specialist 2
State of Arizona Registrar of Contractors
10.2021 - Current
Mailroom/Phone Center Representative
State of Arizona Registrar of Contractors
10.2021 - Current
Lead Teacher
San Tan Charter School
10.2019 - 10.2021
In Room Dining Supervisor
Mountain Shadows Resort
08.2017 - 10.2019
In Room Dining Server
Valley Ho Hotel
02.2011 - 08.2017
Accounting And Business Management
Chandler Gilbert College
Similar Profiles
Jonathan SiegelJonathan Siegel
Student Assistant at San Diego State University Office of the RegistrarStudent Assistant at San Diego State University Office of the Registrar
MICHAELA R. O’LEARYMICHAELA R. O’LEARY
Political Consultant at Arizona State University, Delta Zeta Sorority, Arizona Grassroots AdvocatesPolitical Consultant at Arizona State University, Delta Zeta Sorority, Arizona Grassroots Advocates
Kymari SmithKymari Smith
Intramural Sports Manager at Arizona State University, ASUIntramural Sports Manager at Arizona State University, ASU