Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Diandra Conn

Surprise

Summary

Dedicated Human Services Specialist III with expertise in community resource coordination and client advocacy. Focused on enhancing service delivery through individualized service planning and documentation management, ensuring compliance and positive outcomes for diverse populations. Strong commitment to empowering clients and building collaborative support networks.

Overview

8
8
years of professional experience

Work History

Human Services Specialist III

AZ Deparment of Economic Security, DDD
Phoenix
04.2023 - Current

Coordinated 90-day PCSP meetings to enhance strategic service delivery.
Prioritized updates on PCSPs alongside thorough completion of HCBS assessments.
Supplied families with vital community resources for better outcomes.
Engaged in BTPS IEPs, huddles, and district meetings.
Partnered with insurance companies to assist in securing essential services.
Managed documentation by sending team paperwork to ensure compliance.

Case manager

EXCEL Case Management
Farmington
03.2022 - 03.2023

Maintained accurate case documentation per state regulations, facilitating communication between clients and service providers to ensure support between Navajo and Zuni tribes.

  • Assisted clients in accessing essential resources and services, improving overall well-being.

Speech Therapy Assistant

Unlimited Teletherapy
Farmington
08.2021 - 05.2022

Assisted therapists in developing individualized treatment plans, conducted teletherapy sessions using digital tools, and prepared engaging therapy materials and resources.

  • Established a secure atmosphere in therapy sessions to enhance client comfort and engagement.
  • Assisted licensed therapists in developing personalized speech therapy plans.
  • Implemented therapeutic activities to enhance client communication skills.
  • Documented patient progress and reported findings to supervising therapists.

School Social Worker

Bloomfield School District
Bloomfield
08.2018 - 01.2020

Facilitated individual and group counseling sessions for students in need, collaborated with teachers to create supportive learning environments for all students, provided crisis intervention services during emotional or behavioral emergencies, coordinated with community agencies to connect families with essential support services, advocated for student rights and ensured compliance with relevant laws and regulations, collaborated with teachers, administrators, parents, and other professionals to develop and implement appropriate interventions for students facing social or academic difficulties, maintained confidential case documentation, facilitated conflict resolution between peers when needed, assisted in the development of IEPs for students with special needs.

  • Collaborated with teachers to support students’ emotional and behavioral needs.
  • Developed and implemented individualized intervention plans for at-risk students.
  • Conducted counseling sessions to address student social and emotional challenges.

Education

Master's - Social Work Program

New Mexico Highlands University
Farmington, NM
05-2018

Bachelor's Degree - Psychology

Fort Lewis College
Durango, CO
08-2013

Associate Degree - Liberal Arts - Psychology

San Juan College
Farmington, NM
05-2009

Skills

  • Client assessment
  • Crisis intervention
  • Service planning
  • Client support
  • Community resource coordination
  • Case documentation
  • Client advocacy

References

References are available upon request.

Timeline

Human Services Specialist III

AZ Deparment of Economic Security, DDD
04.2023 - Current

Case manager

EXCEL Case Management
03.2022 - 03.2023

Speech Therapy Assistant

Unlimited Teletherapy
08.2021 - 05.2022

School Social Worker

Bloomfield School District
08.2018 - 01.2020

Master's - Social Work Program

New Mexico Highlands University

Bachelor's Degree - Psychology

Fort Lewis College

Associate Degree - Liberal Arts - Psychology

San Juan College
Diandra Conn