Diane Denien
Tucson
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
29
29
years of professional experience
Work History
Executive Director
Gentiva Hospice
04.2017 - Current
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Oversee financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
Manager
Tucson Medical Center Hospice
11.2015 - 04.2017
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Hospice Registered Nurse Case Manager
Tucson Medical Center Hospice
10.2012 - 11.2015
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Enhanced interdisciplinary team collaboration through proactive communication and coordination of patient services.
- Ensured timely delivery of medical treatments for optimal symptom management while maintaining a high level of compassion.
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
- Coordinated discharge planning with multidisciplinary teams for smooth transitions from acute care settings to home-based hospice care.
- Provided ongoing mentorship and education to new hires within the hospice nursing team for enhanced clinical competency development.
Owner
Helping Hands - In Home Services LLC
07.1999 - 11.2012
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Medicare Supervisor
Nursefinders
02.1995 - 05.1999
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor of Science - Nursing Administration
Mt. St. Marys College
Newburgh, NYMaster of Arts - Organizational Management
University of Phoenix
Tucson, AZ05.1997
Skills
- Business Development
- Data Interpretation
- Crisis Management
- Financial Management
- Human Resources Management
- Innovation and Creativity
- Case Management
- Strategic Planning
Timeline
Executive Director
Gentiva Hospice
04.2017 - Current
Manager
Tucson Medical Center Hospice
11.2015 - 04.2017
Hospice Registered Nurse Case Manager
Tucson Medical Center Hospice
10.2012 - 11.2015
Owner
Helping Hands - In Home Services LLC
07.1999 - 11.2012
Medicare Supervisor
Nursefinders
02.1995 - 05.1999
Bachelor of Science - Nursing Administration
Mt. St. Marys College
Master of Arts - Organizational Management
University of Phoenix
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