Dianika Sierra
Tucson
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a solid work ethic, adaptability, and exceptional interpersonal skills. Able to thrive in dynamic environments. Skilled at working effectively without constant supervision. Proven track record of quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Collection Specialist
Citibank
11.2023 - Current
- Developed tailored solutions by analyzing delinquency causes and projected income timelines.
- Maintained compliance with relevant laws governing collections.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
- Arranged payment plans during call interactions.
- Validated details and maintained up-to-date records.
- Participated in internal discussions aimed at enhancing collections procedures.
- Handled transactions and credited amounts to balances.
Claims Representative
GEICO
07.2022 - 08.2023
- Negotiated settlements for uncomplicated claims in accordance with actual company liability.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Gathered information from various third parties to determine claim acceptability.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Conducted witness interviews to assist claim information gathering process.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Completed required investigations on referred files within established timeframes.
Unemployment Customer Service Representive
Arizona Department of Economic Security
02.2021 - 04.2021
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sales Account Manager
Intuit
01.2020 - 02.2021
- Formulated trusted relationships with key accounts.
- Delivered exceptional account service to strengthen customer loyalty.
- Answered customers' questions about products prices, availability, uses and credit terms.
- Addressed customer questions and concerns regarding products, prices and availability.
- Developed successful customer relationships to boost sales opportunities.
Credit Advisor
Dun & Bradstreet
01.2018 - 01.2020
- Excel as a Credit Adviser, obtain professional and expert level certification of Credit Advisor
- Review cash flow statements, income statements and balance sheets to mitigate risk exposure and show executives the ROI of having an accurate report in relation to the financial statements.
- Advise and educate of free and paid options for managing business credit profile and appropriate direct and augment data to meet the customer's needs.
- Making recommendations and payment plans based on payment history, earnings, savings and purchase activity.
- Maintain compliance and business privacy regulations.
- Help advise and manage commercial credit reports.
Sales Associate
Sam Levitz Furniture
11.2016 - 04.2018
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Leveraged CRM system to manage sales activities and track sales performance.
- Used CRM database to track referral and appointment data.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Reviewed monthly performance against targets set by management team.
Credit Specialist
Curacao
09.2015 - 04.2016
- Researched and analyzed customer financial information to determine eligibility.
- Ensured that all relevant documents were properly filled out before submitting them for review.
- Verified customer identity by obtaining proper documentation from applicants.
- Assisted customers with any questions or concerns regarding application process.
Education
GED -
Department of Adult Education
Tucson, AZ01-2021
Skills
- Fluent in Spanish
- Complaint resolution
- Call Management
- Active Listening
- Excellent Communication
- Organizational Skills
- Inbound and Outbound Calling
- Goal-Oriented
- Time management
- Analytical and critical thinking
Languages
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Collection Specialist
Citibank
11.2023 - Current
Claims Representative
GEICO
07.2022 - 08.2023
Unemployment Customer Service Representive
Arizona Department of Economic Security
02.2021 - 04.2021
Sales Account Manager
Intuit
01.2020 - 02.2021
Credit Advisor
Dun & Bradstreet
01.2018 - 01.2020
Sales Associate
Sam Levitz Furniture
11.2016 - 04.2018
Credit Specialist
Curacao
09.2015 - 04.2016
GED -
Department of Adult Education
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