Diann Thompson
PHOENIX
Summary
Adaptable and organized registration professional skilled in scheduling and patient communication. Committed to maintaining HIPAA compliance while enhancing patient relations and streamlining scheduling processes for optimal clinic operations.
Overview
5
5
years of professional experience
Work History
REGISTRATION/ SCHEDULER
Honor Health Deer Valley Medical Center
19636 N 27TH AVE SIUTE LL2 , PHOENIX, AZ
01.2026 - Current
- Managed registration processes, verifying insurance details efficiently.
- Scheduled patient appointments using electronic health record systems.
- Coordinated with medical staff to ensure optimal patient flow.
- Answered incoming calls, providing information and support to patients.
- Assisted in maintaining organized records for patient files and schedules.
- Communicated effectively with patients regarding appointment details and requirements.
- Updated scheduling software to reflect changes in patient appointments promptly.
- Collaborated with team members to improve scheduling efficiency and accuracy.
- Ensured smooth clinic operations, coordinating with various departments for efficient patient flow.
- Enhanced communication with patients through timely follow-ups and reminders.
- Partnered with other schedulers to create an efficient team dynamic, leading to improved overall performance.
- Ensured compliance with HIPAA regulations, maintaining strict confidentiality of sensitive patient information at all times.
REGISTRATION/ SCHEDULER FT FLOAT
HONOR HEALTH
Phoenix, AZ
06.2024 - Current
- Scheduled patient appointments efficiently using electronic health record systems.
- Facilitated communication between patients and healthcare providers to ensure timely care.
- Managed patient inquiries and resolved scheduling conflicts with professionalism.
- Coordinated with medical staff to optimize daily schedules and service delivery.
- Trained new team members on scheduling protocols and system navigation.
- Streamlined appointment processes, improving overall patient satisfaction ratings.
- Collaborated with cross-functional teams to enhance patient access and flow logistics.
- Implemented an updated telephone system to enhance communication capabilities both within the office and externally with patients.
- Maximized healthcare provider availability, managing schedules to minimize downtime between appointments.
- Contributed to practice growth by identifying opportunities for expanding services or improving existing offerings based on observed patterns in scheduling demands.
RESEVATION SPECIALIST
THE BOULDERS RESORT AND SPA
Scottsdale, AZ
06.2021 - 05.2024
- Managed complex reservations using property management systems for seamless operations.
- Streamlined reservation processes to enhance guest experience and improve efficiency.
- Collaborated with team members to resolve booking inquiries and ensure customer satisfaction.
- Trained new staff on reservation protocols and software usage to maintain service standards.
- Analyzed guest feedback to identify areas for improvement in reservation practices.
- Led initiatives to optimize booking procedures, reducing errors and enhancing accuracy.
- Implemented best practices for managing high-volume periods, ensuring consistent service delivery.
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Handled billing information over the phone.
- Resolved various issues and discrepancies for customers.
- Streamlined booking processes for increased accuracy and reduced wait times.
Education
Bachelor of Science - Fine Arts
ILLIONIS STATE UNIVERSITY
Normal, ILHigh School Diploma -
LISLE SR. HIGH SCHOOL
Lisle, ILSkills
- Patient scheduling
- Scheduling expertise
- Appointment coordination
- Data entry proficiency
- Software navigation
- Organizational skills
- Appointment scheduling
- Data input
- Patient relations
- Exceptional organization
- Patient record organization
- Insurance authorization handling
- Interdepartmental coordination
- Teamwork and collaboration
- Collaboration and teamwork
- Cross-functional collaboration
- Detail-oriented
Timeline
REGISTRATION/ SCHEDULER
Honor Health Deer Valley Medical Center
01.2026 - Current
REGISTRATION/ SCHEDULER FT FLOAT
HONOR HEALTH
06.2024 - Current
RESEVATION SPECIALIST
THE BOULDERS RESORT AND SPA
06.2021 - 05.2024
Bachelor of Science - Fine Arts
ILLIONIS STATE UNIVERSITY
High School Diploma -
LISLE SR. HIGH SCHOOL