Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dianne Rathbun

Gilbert,AZ

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

32
32
years of professional experience

Work History

Portfolio Manager

CommonSpirit Health
01.2022 - Current
  • Collaborate with Senior Leadership to identify fiscal year critical efforts
  • Closely monitor portfolio to ensure that all efforts are on time and on budget, identify and resolve roadblocks and/or determine contingency plan
  • Create and present monthly report to Sr. Leadership that highlights the overall health of each program; how many risk/issues were resolved to keep the critical efforts on track, how many notable go-lives and key accomplishments occurred, and details regarding each of the current risks/issues
  • Utilized SPM to determine status and health of projects

IT Program Manager

CommonSpirit Health
08.2015 - 01.2022
  • Oversaw and ensured the successful implementation of multi-year programs: Revenue Cycle Optum360 $12MM program with an average annual profit of $4MM, Glendale EHR $21MM implementation, and Agile Pilot program
  • Responsible for all aspects of the budget, including obtaining quotes, purchase orders, forecasting, and payments
  • Worked directly with senior leadership, business partners, and stakeholders to gain a clear understanding of priorities and objectives to set priorities and roadmaps
  • Led strategic meetings regarding the effect to roadmap projects when they were impacted by other major programs or events, built in contingency plans and communicated outcome to leadership
  • Directed, coached, and mentored Project Managers and Agile Teams to enhance their leadership, strategic thinking, and project management skills
  • Ensured PMO standards were met by all Project Managers throughout the project lifecycle
  • Supported Project Managers on escalating concerns regarding project risks and issues to the appropriate leadership team
  • Provided input to areas in which improvement to program processes could be made

IT Sr. Manager

CommonSpirit Health
03.2013 - 08.2015
  • Interviewed, hired and managed all levels of Business Analysts (BAs)
  • Supervised staff that were dedicated across multiple programs (EDW, HR, EHR, SSRM, and Optum360) including prioritizing and assigning work, conducting performance evaluations, ensuring staff was trained, ensuring that employees followed policies and procedures, maintaining a safe working environment, and making hiring, termination, and disciplinary recommendations
  • Received "Above and Beyond" award for sharing data warehouse knowledge with DW team
  • Interacted extensively with and built strong relationships with vendors, hospital leadership, and other IT leaders

IT Sr. Program/Project Manager

CommonSpirit Health
11.2010 - 03.2013
  • Managed all Midas+ $10MM program implementations in detail, charter, scope, resource planning, execution, risk and issue management, including quarterly meetings with Executive Sponsors in San Francisco
  • Developed project budget that was aligned with business and clinical needs by gathering cost quotes from vendors and internal resources, and forecasted monthly and annual spending based on resource utilization and implementation timelines
  • Coordinated and led all project status meetings, including team, vendors, integration, and business sponsors, and provided weekly status reports
  • Led efforts to evaluate different solutions to meet Dignity Health’s business needs by submitting Requests for Information (RFIs) to list of potential vendors, setting up demos to view possible solutions, submitting Requests for Proposals (RFPs), and determining final solution for pilot
  • Worked on contracts for new vendors through the intake and Proposal Review & Estimate (PRE) process, and ensured existing contracts were executed per the agreed upon scope and terms
  • Adhered to PMO methodology in all implementations, and supervised technical leads, business analysts, and clinical analysts in compliance as well
  • Communicated and managed scope changes that had financial impact and followed process for obtaining approvals for scope changes

Sr. Production Project Manager

American Express
02.2004 - 11.2010
  • Managed end-to-end financial offer projects within Risk Management across international markets (Canada, UK, Italy, Germany, New Zealand, Australia & Mexico) with multi-disciplinary teams within a matrix environment
  • Provided project management lifecycle support including project initiation, risk assessment, progress monitoring, change management, and project closeout to meet quality, schedule, milestone and budget commitments
  • Interacted with Data Vendor (Acxiom), Marketing, Modeling and Technologies teams on a daily basis to ensure on-time, quality execution of financial acquisition campaigns
  • Created, implemented and maintained a training and development program offered across an international arena to fully integrate the dimensions of communication, technology, functional operations tasks, and people process and to close the gaps in the areas of business partner adoption of information strategies
  • Maintained, updated and implemented new processes to the custom project management tool
  • Presented data on process cycle time to the marketing and management teams

Sr. Project Manager/Lead

McKesson
08.2002 - 02.2004
  • Responsible for program management and coordination of $6.5 million account
  • Managed enterprise-level projects with multi-disciplinary teams
  • Determined staffing based on the client’s needs and the impact of changes to the program
  • Comprehended and interpreted client’s needs and, based on those needs, created technical action requests for system enhancements and managed the implementation and completion of each request
  • Reconciled all internal and external invoicing related to overall project and reviewed program budget
  • Developed presentations, program documentation, training guides, call flows and scripts necessary to support program guidelines and client expectations
  • Managed team of six members, including Project Managers, Business Analysts, and Data Analysts

Account Executive/Sr. Client Service Manager

NDC Health
10.1993 - 08.2002
  • Performed as the front-line individual for overall customer satisfaction and service of several of the company’s largest clients (GlaxoSmithKline, Pfizer, Bayer)
  • Conferred with client about service needs, inquiries, data quality issues, or ad-hoc requests; developed corrective actions from these conferences and implemented solutions to meet clients’ needs
  • Analyzed, evaluated, and presented information concerning factors such as business situations, production capabilities, and design of new database enhancements; developed plan to implement solutions into business processes/unit
  • Reviewed internal production and operating policies to ensure that the most efficient processes were in place
  • Managed Account Service Managers and Business Analysts
  • Management responsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; setting goals and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education

Bachelor of Science - Quantitative Business Analysis

Penn State
University Park, PA

Skills

  • 12 years of Direct Management experience, leading and mentoring PMs and BAs
  • 25 years of Portfolio/Program/Project Management experience utilizing project management methodology, tools and best practices
  • Budget creation/tracking and Portfolio Health analysis
  • Extensive experience in resolution of risks/issues
  • Experience utilizing SPM, Dashboards and APM

Timeline

Portfolio Manager

CommonSpirit Health
01.2022 - Current

IT Program Manager

CommonSpirit Health
08.2015 - 01.2022

IT Sr. Manager

CommonSpirit Health
03.2013 - 08.2015

IT Sr. Program/Project Manager

CommonSpirit Health
11.2010 - 03.2013

Sr. Production Project Manager

American Express
02.2004 - 11.2010

Sr. Project Manager/Lead

McKesson
08.2002 - 02.2004

Account Executive/Sr. Client Service Manager

NDC Health
10.1993 - 08.2002

Bachelor of Science - Quantitative Business Analysis

Penn State
Dianne Rathbun