Diego Ayala
Prescott Valley
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Mi Tierra Mexican Restaurant
Arizona City, AZ
04.2024 - 01.2025
- Greeted and seated guests, ensuring prompt service upon arrival.
- Managed waitlist effectively, optimizing table turnover and guest flow.
- Communicated with kitchen and wait staff to coordinate dining experiences.
- Provided menu information and answered guest inquiries to enhance satisfaction.
- Maintained cleanliness of entrance and dining areas for welcoming atmosphere.
- Assisted in training new hosts on operational procedures and customer service standards.
- Collaborated with management to implement improvements in seating efficiency and guest handling processes.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
Education
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Server support
- Telephone reception
- Guest relations
- Reservations
- Seating arrangements
- Foreign language skills
Languages
Spanish
Limited Working
Timeline
Host
Mi Tierra Mexican Restaurant
04.2024 - 01.2025
High School Diploma -
Bradshaw Mountain High School