Diego Echavarria
Phoenix
Summary
Dedicated and disciplined Criminal Justice/Psychology student with hands-on experience in security operations, customer service, asset protection, and facility patrol across diverse environments, including healthcare, retail, and private properties. Proven ability to manage high-stress situations while accurately documenting incidents and engaging with diverse populations in a professional and compassionate manner. Equipped with multiple industry certifications that enhance expertise in safety, compliance, and public interaction. Strong time management skills for remote work complemented by supervisory experience and effective communication and teamwork capabilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Northern Arizona Healthcare
Flagstaff, AZ
09.2025 - Current
- Patrol hospital floors and parking areas to ensure safety and compliance
- Secure, log, store, and release patient belongings following hospital protocols
- Assist with combative or mentally distressed patients using approved de-escalation techniques
- Provide staff assists and respond to security-related calls
- Maintain detailed incident and activity reports
- Deal with behavioral health patients
- Certifications utilized: Taser 7, Handcuffing, AVADE, IAHSS, Basic Life Support (BLS)
Seasonal Laborer
Three One Six Digital LLC / Ponderosa Pathways
Flagstaff, AZ
11.2023 - Current
- Performed snow removal and salting services during winter months
- Completed landscaping tasks including tree cutting, yard cleanup, and debris removal
- Maintained properties to customer specifications year-round
Asset Protection Team Member
Target
Flagstaff, AZ
06.2025 - 09.2025
- Monitored store entrances and surveillance cameras for theft activity
- Observed and documented theft incidents
- Compiled reports with evidence, item totals, and suspect identification
- Supported store safety and loss prevention efforts
Security Officer
QXL Security
Flagstaff, AZ
07.2023 - 07.2025
- Conducted routine patrols of private property and parking facilities
- Scanned NFC tags to verify patrol completion
- Enforced no-loitering and no-solicitation policies
- Documented incidents and submitted detailed reports
Rental Car Associate
Chevrolet Dealership
Flagstaff, AZ
05.2025 - 06.2025
- Transported customers between locations
- Created rental agreements and processed cash and card payments
- Delivered professional customer service in a fast-paced environment
Student Loans Customer Service
Discover Credit Card
Phoenix, AZ
05.2023 - 09.2023
- Addressed questions from parents and students about student loans, delivering accurate information and guidance throughout the inquiry process.
- Assisted clients in completing necessary documentation for loan applications.
- Implemented effective time management techniques while working from home to meet project deadlines and deliverables.
- Achieved high customer satisfaction ratings through effective resolution of inquiries in a call center. Improved team efficiency by streamlining communication processes. Enhanced customer loyalty by providing exceptional service and support.
- Processed 65 calls each day, addressing inquiries and providing solutions to enhance service quality.
HVAC Installer
Creative Air & Plumbing
Phoenix, AZ
09.2021 - 05.2023
- Installed residential HVAC systems in new construction homes
- Completed rough-ins, condenser installations, grills, vents, and maintenance work
- Worked effectively in team-based construction environments
Tire Technician
Discount Tire
Phoenix, AZ
04.2022 - 05.2023
- Changed, repaired, rotated, and balanced tires
- Replaced windshield wipers and checked tire pressure
- Worked in service bays following safety standards
Freight Associate
Lowe’s
06.2022 - 08.2022
- Operated material handling equipment to efficiently move and organize freight.
- Collaborated with team members to ensure timely and accurate order fulfillment.
- Trained new associates on safety protocols and operational procedures.
- Led efforts to optimize storage solutions, increasing warehouse capacity and accessibility.
Wheelchair Assistant
Prospect Airport Services
Phoenix, AZ
01.2021 - 02.2022
- Coordinated wheelchair services to enhance travel experience for individuals in need of assistance within the airport environment.
- Resolved guest questions by delivering clear and informative solutions.
- Delivered personalized care and guidance to individuals with disabilities, addressing specific needs and challenges.
- Managed passenger exit procedures from aircraft to streamline travel operations.
- Coordinated the luggage collection process at baggage claim, ensuring timely service for all passengers.
Seasonal Package Service Assistant
UPS
Phoenix, AZ
12.2021 - 01.2022
- Coordinated with drivers to ensure timely package deliveries during the busiest times of the year.
- Facilitated efficient package distribution to residential locations, enhancing customer satisfaction.
- Executed systematic organization of packages in truck to ensure timely and accurate deliveries.
Cashier / Lot Attendant
The Home Depot
Phoenix, AZ
03.2020 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and handled discrepancies promptly.
- Assisted in training new cashiers on register operations and customer service standards.
- Coordinated the loading process of heavy items into vehicles, prioritizing safety and customer support.
- Oversaw cart operations to enhance logistical efficiency. Coordinated with team members to optimize cart usage for improved productivity. Implemented best practices for cart management to streamline processes.
- Conducted thorough cleaning of front-end areas to maintain an inviting atmosphere for customers.
Education
Bachelor of Science - Criminal Justice, Psychology
Northern Arizona University
Flagstaff, AZ05.2026
Associate of Science - Criminal Justice Coursework
Paradise Valley Community College
Phoenix, AZ05.2023
High School Diploma -
Chaparral High School
Scottsdale, AZ05.2021
Skills
- Security & Patrol Operations
- Incident Reporting & Documentation
- Conflict De-escalation
- Customer & Public Service
- Surveillance & Loss Prevention
- Access Control & Property Protection
- Team Collaboration
- Physical Labor & Equipment Handling
- Cash Handling & Payment Processing
- Staff management
- Dependable and responsible
- Computer skills
Accomplishments
- Vice President, Rugby Team
- Secretary, Rugby Team
- Member, National Society of Leadership and Success
Certification
- Taser 7 Certification
- Handcuffing Certification
- AVADE Training
- IAHSS Certification
- Basic Life Support (BLS)
- Unarmed Security License
Timeline
Security Officer
Northern Arizona Healthcare
09.2025 - Current
Asset Protection Team Member
Target
06.2025 - 09.2025
Rental Car Associate
Chevrolet Dealership
05.2025 - 06.2025
Seasonal Laborer
Three One Six Digital LLC / Ponderosa Pathways
11.2023 - Current
Security Officer
QXL Security
07.2023 - 07.2025
Student Loans Customer Service
Discover Credit Card
05.2023 - 09.2023
Freight Associate
Lowe’s
06.2022 - 08.2022
Tire Technician
Discount Tire
04.2022 - 05.2023
Seasonal Package Service Assistant
UPS
12.2021 - 01.2022
HVAC Installer
Creative Air & Plumbing
09.2021 - 05.2023
Wheelchair Assistant
Prospect Airport Services
01.2021 - 02.2022
Cashier / Lot Attendant
The Home Depot
03.2020 - 09.2021
Bachelor of Science - Criminal Justice, Psychology
Northern Arizona University
Associate of Science - Criminal Justice Coursework
Paradise Valley Community College
High School Diploma -
Chaparral High School