Diego Lopez Delgado
Avondale
Summary
Dynamic operations leader with a proven track record at Chick-fil-A, enhancing team productivity through effective training and resource management. Skilled in operational efficiency and team building, I foster strong vendor relationships and drive cost reduction while maintaining high-quality service standards, resulting in increased customer satisfaction.
Overview
1
1
year of professional experience
Work History
Operations Lead
Chick-fil-A
11.2024 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Established strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services
Team Leader
Chick-fil-A
02.2024 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
BOH Team Member
Chick-fil-A
01.2024 - 02.2024
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Upheld restaurant''s reputation for high-quality meals, consistently executing recipes according to established guidelines.
Education
High School Diploma - General
West Point High School
Avondale, AZ05.2023
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Production planning
- Cost reduction
- Acknowledgment of customer needs
- Asset management
- Strong team building skills
- Team Training
- Operations management
- Safety oversight
- Data analysis
- Task delegation
- Quality assurance
- Project management
- Staff supervision
- Management
- Cost control
- Productivity management
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Team leadership
- Active listening
- Decision-making
- Team building
- Task prioritization
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Operations Lead
Chick-fil-A
11.2024 - Current
Team Leader
Chick-fil-A
02.2024 - 06.2024
BOH Team Member
Chick-fil-A
01.2024 - 02.2024
High School Diploma - General
West Point High School
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