Diego Lujan
Tucson
Summary
Retail professional with keen eye for detail and knack for customer engagement. Proven ability to manage inventory and assist customers in making informed purchasing decisions. Known for strong team collaboration and adaptability to changing retail environments, ensuring seamless and productive work atmosphere.
Overview
7
7
years of professional experience
Work History
Footwear Associate
Dicks Sporing Goods
08.2024 - Current
- Assisted customers in selecting appropriate footwear for specific sports and activities.
- Maintained organized footwear displays to enhance customer experience and accessibility.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Collaborated with team members to restock inventory and manage product availability on sales floor.
- Provided product knowledge training to new associates, improving overall team performance and customer service.
- Resolved customer inquiries and concerns promptly, fostering positive shopping experiences and repeat business.
- Conducted regular inventory audits to identify discrepancies and maintain stock accuracy levels.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
- Suggested additional purchases to customers and directed to store locations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Operated early morning truck restocks that requires fast pace unboxing and, assigning product to locations in a timely manner before open.
Junior Varsity Football Coach
Canyon Del Oro High School
06.2025 - 11.2025
- Developed and implemented training programs to enhance player performance and teamwork.
- Analyzed game footage to identify strengths and weaknesses for strategic improvement.
- Coordinated practice schedules, ensuring effective time management and resource allocation.
- Led game-day preparations, optimizing player readiness through focused warm-ups and strategy sessions.
- Cultivated relationships with parents and community members to promote team engagement and support.
- Organized team-building activities to strengthen camaraderie and improve overall morale among players.
- Increased team morale with motivational speeches, fostering a positive atmosphere among players and staff.
- Maintained open communication channels with parents to address concerns regarding their child''s progress within the football program effectively.
- Developed players'' skills for improved on-field results through focused practice sessions and individualized feedback.
Front End Team Lead
Dicks Sporing Goods
06.2025 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Collaborated with team members to streamline operations during peak hours.
- Resolved customer complaints effectively, contributing to positive feedback and satisfaction.
- Trained new staff on cash handling procedures and customer service standards.
- Managed inventory levels by restocking merchandise as needed in checkout zones.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Approached every question or concern with calm and level-headed approach.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Organized items on shelves to help customers locate products easily and quickly.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Facilitated sale of store loyalty cards, increasing customer engagement and repeat visits.
- Conducted performance evaluations to enhance employee development and engagement.
- Analyzed workflow processes to optimize resource allocation and task distribution.
- Managed and motivated employees to be productive and engaged in work.
Volunteer
12.2018 - 12.2020
- Designed promotional materials to raise awareness about volunteer opportunities, expanding community engagement initiatives. (Big Brother Big sister)
- Assisted with special events and programs. (Big Brother Big sister)
- Supported engaging, fun, and smooth-running events by helping with organization and planning. (Big Brother Big Sister)
- Represented organization positively and professionally while providing community with much-needed services. (Big Brother Big Sister)
- Monitored progress and provided constructive feedback to foster personal growth in youth athletes. (Oro Valley Dolphins FB Club)
- Organized training sessions focusing on fundamental techniques and strategies for various sports. (Oro Valley Dolphins FB Club)
- Coordinated community outreach events to increase program visibility and recruit new participants. (Oro Valley Dolphins FB Club)
- Assisted elderly clients with daily living activities, ensuring comfort and safety.(Care Home)
- Provided companionship and emotional support, enhancing quality of life for seniors.(Care Home)
- Adapted care strategies based on individual client needs and preferences. (Care Home)
- Personal group volunteer work that produced 50+ health care/ useful item bags to give to the homeless on christmas eve.
Education
BBA - Business Administration And Management
Western New Mexico University
Silver City, NM05-2024
High School Diploma -
Canyon Del Oro High School
Tucson, AZ05-2020
Skills
- Effective communication
- Basic computer literacy
- Active listening capacity
- Cash handling accuracy
- Physical stamina and endurance
- Inventory control
- Returns and exchanges handling
- Product knowledge expertise
- Merchandising
- Interpersonal relationship building
- Adaptive selling approach
- Assessing customer needs
- Customer service
- Teamwork
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Reliable and responsible
Timeline
Junior Varsity Football Coach
Canyon Del Oro High School
06.2025 - 11.2025
Front End Team Lead
Dicks Sporing Goods
06.2025 - 10.2025
Footwear Associate
Dicks Sporing Goods
08.2024 - Current
Volunteer
12.2018 - 12.2020
BBA - Business Administration And Management
Western New Mexico University
High School Diploma -
Canyon Del Oro High School