Summary
Overview
Work History
Education
Skills
Timeline
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Diego Mavy

Diego Mavy

El Mirage

Summary

Upbeat, customer-focused Sales Lead with 4+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experiences through welcoming interactions and extensive product knowledge. Also seeking opportunities to continue expanding skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Budtender

Deeply Rooted Cannabis
03.2025 - Current
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Answered questions about recreational uses, effects and qualities of different strains.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Encouraged customer to try new products with visual representations and demenstrations.

Budtender

Trulieve
07.2024 - 02.2025
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to understand customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, allowing for an inclusive environment that encouraged return visits.
  • Provided assistance on overnight counts of inventory in the store monthly.

Lead Budtender

Curaleaf (Formerly Reef Dispensary)
04.2023 - 06.2024
  • Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
  • Identified opportunities for cross-selling additional items based on customer preferences or purchase history.
  • Handled complaints in a professional manner while providing solutions that are beneficial for both the customer and the business.
  • Ensured compliance with all state regulations regarding the sale of cannabis products.
  • Educated customers on responsible consumption practices such as dosage control and safe storage methods.
  • Utilized up-selling techniques to maximize transaction value.
  • Demonstrate expert knowledge of store products and promotions.

Cultivation (Grower)

Optima Consulting
09.2022 - 02.2023
  • Provide quality care and attention to the growing process of the plants from clone to harvest.
  • Export product from growing room to dry room post-harvest quickly and diligently.
  • Enhanced crop yield by utilizing advanced growing practices and maintaining optimal environmental conditions.
  • Utilized appropriate safety precautions when working with chemicals or operating sprayers.

Sales Associate (Budtender)

Ponderosa Dispensary
02.2021 - 09.2022
  • Sold various products while also explaining unique features and educating customers on proper application and or consumption.
  • Built and maintained relationships with peers and customers to drive team success.
  • Maintain knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Demonstrated proper understanding of terminologies used within the cannabis industry.

Assistant Manager

Shoe Palace
08.2020 - 01.2021
  • Mentored staff to enhance skills and achieve daily targets, using hands-on learning and motivational leadership.
  • Collaborate with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Sales Associate

Finish Line
05.2018 - 04.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Answered incoming telephone calls to provide store products and service information.
  • Help customers find specific products, answered questions, and offer product advice.

Education

High School Diploma -

Glendale High School
Glendale, AZ
05.2018

Skills

  • Merchandice Knowledge
  • Cash Handling Accuracy
  • Energetic Self-Starter
  • Sales Expertise
  • Reliable and Punctual
  • Strategic Planning
  • Quick and Open Learning
  • Customer Service Expertise

Timeline

Budtender

Deeply Rooted Cannabis
03.2025 - Current

Budtender

Trulieve
07.2024 - 02.2025

Lead Budtender

Curaleaf (Formerly Reef Dispensary)
04.2023 - 06.2024

Cultivation (Grower)

Optima Consulting
09.2022 - 02.2023

Sales Associate (Budtender)

Ponderosa Dispensary
02.2021 - 09.2022

Assistant Manager

Shoe Palace
08.2020 - 01.2021

Sales Associate

Finish Line
05.2018 - 04.2020

High School Diploma -

Glendale High School

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Diego Mavy